Business Retention Administrator

About the Role

ZB Life Assurance Limited, part of ZB Financial Holdings, is seeking a proactive and customer-centric Business Retention Administrator. This position focuses on enhancing customer relations and maintaining strong business retention in the Life Insurance and Pensions industry.

Key Responsibilities

• Oversee the complete customer lifecycle including onboarding, policy renewals, policy changes, reinstatements, and surrenders.
• Improve policy retention by tracking persistency rates, recognizing at-risk policyholders, and deploying strategic retention efforts.
• Manage partnerships with employer group scheme sponsors and brokers, ensuring the fulfillment of agreed service standards.
• Coordinate the annual renewal process for Group Life and Credit Life schemes alongside Actuarial and Underwriting departments.
• Identify and pursue opportunities to increase existing business through up-selling, cross-selling, and superior client service.
• Support ongoing product improvements to maintain competitiveness, regulatory compliance, and alignment with market demands.
• Ensure compliance with regulations through precise statutory reporting and adherence to Treating Customers Fairly (TCF) guidelines.
• Organize meetings of the Pension Fund Board of Trustees and oversee timely delivery of benefit statements and policy valuations.
• Compile regular management and compliance reports.
• Collaborate closely with internal teams including Sales, Underwriting, Claims, Actuarial, and Finance to foster outstanding customer experiences.

Candidate Profile

• Bachelor's Degree in Insurance & Risk Management, Commerce, or comparable field.
• Minimum of four years experience in Life Insurance and Pensions administration or operations.
• Comprehensive understanding of legislation and operational norms related to insurance, pensions, provident funds, and group life funds.
• Strong analytical and problem-solving abilities with meticulous attention to detail and excellent record-keeping skills.
• Exceptional communication skills and a strong customer-focused approach.
• Capacity to work autonomously, prioritize tasks efficiently, and deliver consistent results even under pressure.

Additional Information

Applicants should submit their applications by July 21, 2026. ZB Financial Holdings embraces equal opportunity employment and values diversity. All applications will be assessed without discrimination based on race, color, religion, gender, national origin, or disability.