Business Manager - REFY Beauty Department

About REFY and the Role

REFY is seeking a dedicated Business Manager to join our team within the beauty department at Brown Thomas in Dundrum. In this position, you will play a key role in representing the REFY brand to both customers and employees by driving sales targets, delivering excellent customer service, and implementing management’s strategic vision. Upholding high standards throughout the customer journey is a vital aspect of this role.

Operational Leadership

• Oversee the daily functioning of the store to ensure a smooth and exceptional customer experience that reflects our community values.
• Apply and maintain REFY’s retail standards and operational practices to ensure efficiency and consistent brand presentation.
• Use sales data and customer insights to guide strategies that improve store performance and enhance customer satisfaction.
• Develop and nurture strong partnerships with retailers and stakeholders to grow REFY’s retail footprint.

Sales and Performance

• Lead initiatives that promote sales growth and work towards surpassing sales targets and KPIs.
• Collaborate with team members to define and achieve individual and group sales objectives.
• Manage inventory in partnership with stock teams to guarantee optimal product availability.

Customer Engagement

• Build meaningful relationships with customers fostering a warm and engaging retail counter environment.
• Plan and execute in-store events and promotional activities that align with REFY’s brand identity.
• Promptly handle customer queries and complaints to ensure satisfaction and service excellence.

Team Development and Coaching

• Recruit, train, and mentor team members who embody REFY’s values and standards.
• Create a positive, communicative team culture with encouragement of collaboration and support.
• Conduct regular performance reviews with constructive feedback aimed at professional growth.

Candidate Qualifications

• A minimum of 2 years’ experience in retail management roles.
• Proven ability in managing, coaching, and developing retail teams.
• Strong interpersonal skills capable of connecting with customers and colleagues from diverse backgrounds.
• Passion for beauty products and luxury retail environments.
• Track record of meeting and exceeding sales goals and KPIs.
• Experience managing inventory and visual merchandising.
• Availability to work flexible schedules including weekends.
• Confidence in engaging with all management levels and building positive business relationships.

Our Culture and Values

We pride ourselves on delivering outstanding customer engagement that turns shopping into an experience our customers will love. Brown Thomas Arnotts is more than just a retail space; it's a vibrant place for socializing, discovery, and inspiration that enriches the community. Our curated product selections contribute to this excitement, whether for everyday joy or special occasions.

We prioritize our people, fostering a nurturing environment that values creativity and learning because great customer experiences begin with great employee experiences.

We are committed to sustainable success by creating retail environments that are conscientious, community-focused, and commercially sound.