Business Development Manager

About Fresha

Fresha provides an AI-powered operating system tailored for the global beauty, wellness, and self-care sectors, supporting a range of businesses from salons and barbershops to medspas, fitness centers, and health practices. With over 140,000 businesses and 450,000 professionals relying on it globally, Fresha facilitates over 1 billion appointments to date. Headquartered in London, UK, Fresha maintains 15 offices worldwide across North America, EMEA, and APAC. Its platform enables consumers to easily find, book, and pay for appointments, while businesses manage their entire operations with advanced business software and financial technology.

Role Overview

We are seeking a dynamic Business Development Manager to join our expanding global team. Reporting to the Business Development Team Lead and collaborating closely with the Commercial team and partners, you will focus entirely on generating new business and increasing sales and market presence within your region. Your responsibilities include managing the sales journey from identifying prospects through to closing deals, employing various outreach methods and persuasive product demonstrations to showcase Fresha’s value and business growth potential.

Key Responsibilities

• Consistently meet or exceed sales targets (KPIs).
• Initiate contact with key decision-makers via phone, email, and social channels, occasionally conducting face-to-face meetings.
• Conduct impactful product demonstrations to prospective and current partners to promote Fresha’s services.
• Manage the entire sales pipeline from prospecting through closing.
• Conduct thorough cost-benefit and needs analyses with partners to tailor Fresha’s solutions to their objectives.
• Collaborate closely with internal teams to provide a smooth customer experience.
• Monitor and report on industry trends to provide strategic feedback.
• Engage all qualified inbound leads promptly and maintain comprehensive CRM documentation of all interactions.
• Act as the primary contact for partners regarding all commercial activities.

Candidate Profile

• At least 1 year of proven experience in B2B sales with measurable success.
• Experience in SaaS, online marketplaces, or payment platforms is highly valued.
• Strong skills in relationship building and a proactive, hunter mentality.
• Excellent organizational abilities, adept at multitasking and prioritizing tasks efficiently.
• Curiosity and commitment to continuous personal and professional growth.

Interview Process

• Initial 30-minute video call with a Hiring Team member.
• Follow-up 45-minute video or in-person interview discussing skills and experience.
• Final in-person presentation to the hiring panel lasting approximately 60 minutes.

The goal is to complete all interview stages and communicate feedback within two weeks. While applications are reviewed manually and typically assessed within a week, higher volumes may lengthen response times.

Inclusion Commitment

Fresha is dedicated to fostering an inclusive culture where individuals from all backgrounds can thrive and contribute to our mission. Employment decisions are made fairly without discrimination on any protected characteristics. Accessibility accommodations are available upon request to ensure a comfortable interview and onboarding experience.