Billing and Invoicing Specialist

About goFLUENT

goFLUENT is revolutionizing the global language learning landscape by enabling corporations to establish digital language learning strategies for their employees worldwide. Leveraging AI-driven technology combined with extensive content and human interaction, the platform accelerates language acquisition to empower employees to communicate effectively across borders. As a mission-focused SaaS organization, goFLUENT champions equal opportunity at work regardless of native language, operating globally with over 1,000 employees across more than 20 international offices.

Role Overview

The Billing and Invoicing Specialist contributes critically to the efficient administrative and financial operations of language training programs, working across French, Italian, German, and Moroccan markets. This role demands precision, excellent organizational capability, and coordination with multiple internal departments and external clients to ensure accurate registrations, modifications, invoicing, and collections.

Key Responsibilities

• Coordinate the registration and implementation of client language training programs, collaborating with Customer Success, Registration, and Group Lessons teams to ensure seamless learner onboarding.
• Manage mid-training adjustments such as credit transfers and deadline extensions based on client requests.
• Serve as the primary liaison for billing and administrative inquiries from clients and internal stakeholders, ensuring timely resolution and follow-up.
• Flag significant issues or specific client needs to the appropriate Customer Success Manager or Account Executive.
• Compile and distribute administrative and billing reports for the internal teams.
• Provide actionable feedback to the Learning Consultant team to enhance learner engagement and training efficacy.
• Perform bi-weekly review and validation of pre-invoices to affirm accuracy prior to client distribution.
• Issue invoices through designated channels and proactively follow up on overdue payments via email and phone communication.
• Work with internal teams to identify and address billing discrepancies, resolve problems, and continuously optimize processes.

Desired Qualifications and Skills

• Proven experience in administrative, billing, finance, or customer operations functions.
• High attention to detail paired with exceptional organizational skills.
• Fluent in written and spoken English; additional language skills in French, Italian, German, Spanish, or Arabic are an asset.
• Proficient in Microsoft Office (especially Excel) and Google Workspace (notably Google Sheets).
• Excellent interpersonal communication and teamwork capabilities.
• Proactive problem-solving mindset with the ability to anticipate and mitigate potential issues.
• Capable of managing multiple priorities while maintaining accuracy and quality.
• Adept at thriving within dynamic, multinational, fast-paced working environments.

Work Environment and Benefits

• Engage in detail-focused, process-driven tasks with meaningful impact.
• Collaborate internationally with diverse teams across different markets.
• Work in a tech-forward environment utilizing advanced productivity tools.
• Apply analytical thinking to troubleshoot and resolve operational challenges.
• Experience working with clients and stakeholders from multiple European and North African regions.
• Enjoy a startup-like cultural atmosphere within a stable, well-established Swiss company founded 26 years ago.
• Benefit from comprehensive onboarding and mentoring programs to support professional growth.
• Access exclusive language learning resources on goFLUENT’s platform, featuring 49 business languages.
• Participate in team building and social company events promoting a vibrant workplace.

Working Hours and Conditions

• Standard workweek: Monday through Friday, 9:00 a.m. to 6:00 p.m.
• After three months, employees may work remotely one day per week.
• The role observes the public holidays of the assigned regional market (French, German, Italian, or Moroccan).