Assistant IT Manager (Operations)

Overview

CHARLES & KEITH GROUP is hiring a proactive, detail-focused Assistant IT Manager to support projects and operations across the region. This position combines application support, project coordination, and system enhancement work for retail and eCommerce environments, with involvement in overseas rollouts.

Key Responsibilities

• Support the planning, execution, and tracking of IT projects, including regional deployments and launches in overseas markets.
• Handle application support for core business systems such as POS, ERP, CRM, and WMS, including issue troubleshooting and continuity support.
• Coordinate smaller development and improvement initiatives for web-based applications and system integrations.
• Work with business and technical stakeholders to collect requirements, suggest solutions, and liaise with internal and external development partners.
• Partner with HQ and local IT teams on implementation, testing, training, and go-live activities for overseas subsidiaries.
• Keep operational records updated and monitor service levels for support and change management activities.
• Contribute to the creation and improvement of IT operating procedures, standards, and best practices.
• Be prepared to travel when needed for system implementation and support work in overseas offices.

Requirements

• A bachelor’s degree in Computer Science, Information Systems, or a closely related field is required.
• At least 3 to 5 years of experience in IT support, systems enhancement, or project coordination.
• Working knowledge of enterprise platforms such as POS systems like Oracle Xstore, ERP tools like SAP, CRM platforms like Salesforce, and OMS.
• Basic programming or scripting exposure, especially Python, will be considered an advantage.
• Strong understanding of retail, eCommerce, or supply chain operations.
• Prior experience supporting regional teams or overseas markets is an added advantage.
• Effective communication skills and the ability to collaborate across cultures and functions.
• Experience with system integration concepts such as APIs and middleware.
• Familiarity with ticketing tools and ITIL-based support processes.
• PMP or Agile certification is preferred.

Additional Information

This role is based in Singapore and is full-time, onsite employment. The job may require travel to support projects and operational needs in overseas locations. No salary, openings, or start date were specified in the source.