Assistant Front Office Manager - The Jeddah EDITION

Role overview

This position supports the Front Office Manager in running front office operations and leading the team on a day-to-day basis. The role covers Bell/Door Staff, Switchboard, and Guest Services/Front Desk, with a strong focus on smooth arrivals and departures, guest satisfaction, employee engagement, and the financial health of the department.

About EDITION Hotels

EDITION brings together boutique-hotel creativity, luxury service standards, and Marriott International’s global presence. The brand is built around originality, style, and outstanding service, and is aimed at guests who value quality, design, and a distinctive hospitality experience.

Candidate profile

Applicants should either have a high school diploma or GED plus 2 years of experience in guest services, front desk, or a related hospitality area, or hold a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar field, with no prior work experience required.

Key duties

• Lead and support front office staff while promoting sound judgment, integrity, teamwork, and example-based leadership.
• Build a cooperative and respectful working environment across shifts and team members.
• Oversee daily operations and be ready to step into team roles when needed.
• Make sure employee recognition happens consistently across all shifts.
• Keep open and productive communication with staff and management.
• Track daily service performance against guest service and front desk targets.
• Plan, prioritize, and organize work to meet operational goals.
• Manage complaints, conflicts, disputes, and other guest or team issues with appropriate resolution methods.
• Work with the Front Office Manager to improve service quality and departmental results.
• Communicate front office objectives clearly so the team can deliver expected outcomes.
• Help create and carry out corrective actions based on guest feedback and satisfaction data.
• Keep guest satisfaction central in meetings and improvement efforts.
• Deliver service that exceeds expectations and supports guest retention.
• Coach team members to better understand guest needs and improve service delivery.
• Model professional behavior and strong hospitality standards at all times.
• Encourage staff to provide excellent customer service.
• Regularly gather guest feedback on service quality and overall satisfaction.
• Provide feedback to employees based on observed service behavior.
• Handle guest concerns effectively and professionally.
• Implement the customer recognition/service program and ensure the process is followed.
• Ensure compliance with Front Office policies, standards, and procedures.
• Monitor credit policy compliance to help reduce bad debts and rebates.
• Share information clearly by phone, email, in writing, and in person.
• Review information, assess outcomes, and choose practical solutions to problems.
• Keep executives, peers, and subordinates informed in a timely manner.
• Act in the Front Office Manager’s place when required.
• Share important pre- and post-convention updates with the front office team.
• Take part in department meetings.

Work location and schedule

The role is based in Jeddah, Saudi Arabia, at 7044 Al Kurnaysh Br Rd, Jeddah, 23613. The schedule is full time, and the position is marked as not remote.

Additional information

Job number: 26083454. Job category: Rooms & Guest Services Operations. Position type: Management.

Equal opportunity statement

Marriott International states that it is an equal opportunity employer and welcomes candidates from all backgrounds. Hiring decisions are made without discrimination on protected bases, including disability and veteran status, or any other status protected by applicable law.