AI Customer Support Specialist

Role Overview

This contract position is for an AI Customer Support Specialist working remotely. The role focuses on supporting users of an AI platform, with a weekly commitment ranging from 10 to 40 hours.

Compensation is set at $30 to $34 per hour.

Key Responsibilities

• Handle customer-raised technical concerns about the AI platform quickly and in a professional manner.
• Recreate reported issues, analyze the root cause, and record the technical details and observations clearly.
• Build and keep updated documentation for repeat issues and the steps used to resolve them.
• Pass complicated technical cases to the right internal teams, making sure all relevant context and evidence is included.
• Work with internal stakeholders to understand issue priority and help improve the platform.
• Maintain a service style that is empathetic, accurate, and centered on the customer experience.

Requirements

• Prior hands-on experience providing technical support for SaaS, software, or technology products.
• Excellent written and spoken communication skills, with a focus on clarity and professionalism.
• Proven ability to investigate problems, troubleshoot effectively, and resolve customer issues methodically.
• Comfort with writing technical issue notes and solution documentation for both customers and internal teams.
• Strong planning and coordination skills to manage several active cases and deliverables at once.

Application Process

Applicants are expected to go through an online application step, followed by email communication for next steps and then a resume review and interview stage.