Admissions Team Leader

Role Overview

The Admissions Team Leader at Wigan & Leigh College oversees the admissions process from initial enquiries to student enrolment, ensuring a smooth and supportive experience for prospective learners. This position is based onsite in Leigh, Auckland, New Zealand, requiring a minimum of 30 hours per week, with full-time hours set at 37 per week for salary purposes.

Key Responsibilities

• Lead and manage the Admissions Officers and Admissions Co-ordinator by establishing clear goals, priorities, and operational methods.
• Supervise the admissions workflow to guarantee accurate, timely, and consistent application progression.
• Utilize data to monitor application phases, identify delays or bottlenecks, and address recurring challenges.
• Collaborate closely with curriculum, marketing, school liaison, student support, and other college teams to coordinate admissions-related activities.
• Manage staff schedules, workloads, and cover arrangements during interviews, application peaks, and enrolment periods.
• Recruit, onboard, and manage hourly paid interviewers, providing the necessary guidance and assistance.
• Handle escalations for complex applications, interview concerns, safeguarding issues, SEND queries, and cases requiring extra scrutiny or support.
• Ensure compliance with safeguarding policies, education funding agency requirements, equality and inclusion standards, and auditing procedures.

Candidate Profile

• Prior experience in admissions, student services, learner support, customer service, or similar operational roles.
• Demonstrated capability in supervising or coordinating teams.
• Knowledge of Special Educational Needs and Disabilities (SEND) including EHCPs, accommodations, and collaborative working with support services to facilitate inclusive admissions.
• Excellent organizational skills with an ability to prioritize workloads and meet deadlines.
• Proficient in analyzing data, systems, and reporting tools to track progress and enhance service quality.
• Strong communicator, adept at providing clear information to students, families, staff, and external partners.
• Calm and solution-focused when addressing sensitive or complex applicant situations.
• Understanding of safeguarding importance, inclusion, eligibility criteria, funding guidelines, and meticulous record keeping.
• Minimum educational qualification: GCSE English and mathematics at Grade C/4 or equivalent.

Personal Attributes

• Committed to creating a positive, clear, and timely admissions experience for prospective students.
• Highly organized, capable of juggling people, data, deadlines, and processes effectively.
• Maintains composure during high-pressure periods and adapts swiftly to changing priorities.
• Communicates procedures simply and clearly to ensure understanding of subsequent steps.
• Supportive leadership style that enables team members to perform optimally, especially during peak admissions.
• Proactively identifies and addresses potential issues early to prevent escalation.
• Promotes collaboration across departments to provide accurate information and support to future students.

Additional Requirements

• An enhanced DBS (Disclosure and Barring Service) check will be required, to be facilitated by the employer upon hiring.
• A strong commitment to safeguarding and inclusive practices.
• Willingness to travel between college sites as required.
• Flexibility to work beyond normal hours during busy phases to support college needs.

Compensation and Benefits

• Salary range: £29,876 to £31,699 annually, based on a 37-hour workweek.
• Substantial annual leave entitlements including bank holidays.
• Family-friendly leave policies.
• Access to a 24/7 Employee Assistance Programme, Medicash healthcare plan, occupational health support, confidential counseling, and eye test vouchers.
• Supportive workplace culture emphasizing wellbeing and care.
• Membership options in Teachers’ Pension Scheme or Local Government Pension Scheme.
• Salary sacrifice schemes such as Cycle to Work and technology purchase options.
• Access to railcards, Green car schemes, and local/national discounts.
• Opportunities for career progression including leadership roles and support for obtaining teaching qualifications.

Application Instructions

Interested candidates should fill out the application form in its entirety as CV submissions will not be accepted. The application deadline is 2 August 2026.