Account Manager - Wolt for Work

About Wolt

Wolt develops technology designed to deliver joy, ease, and earnings to neighborhoods worldwide. Since launching in 2014 with restaurant food delivery, Wolt has expanded to deliver almost everything, operating in over 500 cities across 30 countries. In 2022, Wolt merged with DoorDash to continue ambitious global growth.

At Wolt, employees face exciting challenges, offering opportunities to learn, create, and contribute at a fast pace. This role is ideal for self-driven individuals with entrepreneurial energy seeking impactful work.

Role Overview

The Account Manager for Wolt for Work plays a vital role in scaling a profitable and strategic vertical by managing corporate partnerships ranging from small businesses to large enterprises. This position strengthens Wolt’s B2B presence and acts as a bridge between local markets and central teams, influencing product development and sharing best practices across 15 active markets.

Key Responsibilities

• Manage all aspects of client relationships post-sale, ensuring sustained value from Wolt for Work services.
• Develop and maintain strong connections with decision-makers, serving as a reliable advisor on maximizing platform benefits.
• Drive client engagement and encourage active platform use.
• Identify and capitalize on opportunities to upsell, increase account utilization, and maintain client loyalty.
• Respond effectively to client issues and offer support to guarantee a smooth experience.
• Collaborate cross-functionally with Product, Marketing, Operations, and Support teams to align solutions and integrate client feedback.
• Analyze client data to spot opportunities, prioritize efforts, and guide account strategies.

Candidate Profile

• Fluency in both German and English, with excellent written and verbal communication skills to confidently engage clients and stakeholders.
• A proactive mindset that anticipates challenges and creates initiatives to strengthen client relationships.
• Strong relationship-building skills establishing trust at multiple organizational levels.
• Exceptional communication and interpersonal abilities displaying clarity, persuasion, and empathy.
• Ability to juggle multiple clients and projects efficiently without losing focus.
• Problem-solving and negotiation skills to resolve issues and align client objectives with company offerings.
• A growth-oriented outlook adept at identifying expansion opportunities within accounts.
• Analytical capacity to interpret data and inform strategic decisions.
• Background in business, sales, or marketing is preferred.

Benefits

• Opportunity to contribute to a high-impact, rapidly expanding and profitable business area supported by leadership.
• Autonomy to fully manage a client portfolio with ownership over strategy and results.
• Career advancement possibilities through collaboration between local markets and central teams and influencing product roadmaps.
• A collaborative culture encouraging idea sharing and teamwork across departments.
• Exposure to diverse clients from small businesses to global enterprises to enhance expertise in B2B sales and account management.
• Direct, visible impact on client happiness, portfolio growth, and company performance.
• Competitive compensation and benefits with a company culture emphasizing humility, ownership, and continuous learning.

Recruitment Process

• Initial informal conversation with a recruiter to discuss background and role details.
• Interview with hiring manager to explore experience, work style, and team insights.
• Practical case assignment simulating real challenges to demonstrate problem-solving abilities.
• Final discussion with senior leadership covering company vision and personal growth opportunities.

Diversity and Inclusion

Wolt is dedicated to nurturing an inclusive community by hiring and empowering people from a wide array of backgrounds, experiences, and viewpoints. The company values innovation that arises when diverse voices have space and resources to succeed.