Account Manager

About Flosum

Flosum is a premier Salesforce-native DevOps platform designed to help enterprises efficiently manage and expedite their Salesforce development lifecycle with a focus on security and compliance at scale. Entirely built on Salesforce, Flosum enables teams to simplify release processes, enhance governance, and accelerate innovation.

Role Overview

We are seeking a motivated, relationship-oriented Account Manager to handle and expand a portfolio of high-value enterprise accounts. This role serves as the main point of contact for these customers, overseeing renewals, account growth, and ensuring their continuous success. Collaborating closely with Sales, Customer Success, and Product teams, the Account Manager will help customers realize tangible benefits from our platform, fostering long-term partnerships and growth.

Key Responsibilities

• Manage a portfolio of accounts throughout the post-sale lifecycle including quarterly business reviews, renewals, and expansions.
• Establish and sustain multi-faceted relationships across economic buyers, executives, and key champions within each account.
• Actively identify opportunities for upselling and cross-selling, driving net revenue retention beyond 120%.
• Collaborate with Customer Success Managers to monitor product adoption, time-to-value, and account health, ensuring gross revenue retention remains above 93%.
• Conduct executive business reviews and translate platform analytics into strategic insights for C-suite stakeholders.
• Provide precise forecasting for renewal and expansion revenue in Salesforce on a monthly and quarterly schedule.
• Represent customer perspectives internally by communicating product feedback, risks, and potential opportunities to Product and Leadership teams.
• Manage complex contract negotiations and procurement cycles engaging legal and financial stakeholders.

Required Qualifications

• Over six years of experience in Account Management, Sales, or quota-driven roles within B2B SaaS environments.
• Proven history of achieving or surpassing gross revenue retention, net revenue retention, upsell, and renewal objectives for enterprise accounts with annual contract values exceeding $100,000.
• Strong executive presence and comfort in engaging VP and C-level stakeholders in strategic discussions.
• Experience handling complex, multi-stakeholder accounts with extended sales cycles.
• Exceptional verbal and written communication skills, capable of fostering trusted advisor relationships.
• Solid commercial insight with the ability to build ROI narratives and business cases to support account expansion.
• Experience with SaaS platforms, preferably within the Salesforce ecosystem.
• Comprehensive understanding of Salesforce including Admin duties, DevOps, or development lifecycle concepts is preferred.

Preferred Qualifications

• Familiarity with Salesforce DevOps tools or release management workflows.
• Knowledge of CI/CD, version control systems, and agile development methodologies.
• Experience working with enterprise clients.
• Salesforce certifications such as Admin or Platform App Builder are advantageous.