Manisha Parveen M

Service Desk Analyst · IT Support Specialist

Chennai, Tamil Nadu, India

@manisha_parveen

0 followers

About

Service desk and IT support professional with experience in Level 1 and Level 2 support, incident management, and user account administration. Skilled in troubleshooting Windows, Microsoft 365, networking, and enterprise application issues while maintaining high customer satisfaction.

Experience

Service Desk Engineer

Dexian India Technologies Pvt Ltd

Mar 2026 – Jul 2026
Operations Executive – IT Support

Conneqt Business Solutions

Mar 2023 – Jan 2024
Account Management & IT Analyst – Support Operations

Sutherland Global Solutions

May 2021 – Jan 2023

Education

B.Sc.

Madras University

Information System and Management · 2017

Skills

Microsoft 365
Change Management
ServiceNow
Zendesk
Incident management
Outlook
Windows Server
Windows 10/11
Teams
Exchange Online
Request Management

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