Zoho One Specialist

About Fedha Group

Fedha Group is a Nairobi-based property and facilities management organisation with more than four decades of operational experience. Its portfolio includes Emperor Plaza Ltd, Fedha Plaza Ltd, LP Holdings Ltd, and Fedha (Management) Limited, which collectively own and run commercial, retail, hospitality, and residential properties. Fedha (Management) Limited acts as the fee-based management arm, delivering property, facilities, and building services management to the group as well as external clients.

The Opportunity

The organisation has already purchased and licensed the full Zoho One suite across all four entities, and some work has been completed in Zoho Books and Zoho CRM. It now needs a Zoho One specialist who can take full responsibility for the environment: review the current setup, identify and close functional gaps, and complete implementation across Finance, CRM, People & HR, Sales & Marketing, Property Management through a custom Zoho Creator build, Facilities Management, and Financial Analytics until the system is fully rolled out across the group.

After implementation, the role will permanently shift into an internal Zoho One Systems Administrator position, owning the platform, supporting users, and driving continuous improvements.

Role at a Glance

Location: Nairobi — Fedha Plaza, Mpaka Road, with on-site work and travel to group properties as required.

Engagement: Full-time, contract-based.

Reports to: Head of Business Development.

Platform status: Zoho One is already licensed and partially configured, so no procurement is needed.

Implementation window: Approximately 30 weeks to reach full group-wide go-live.

Post go-live: The role becomes a pensionable in-house Zoho Systems Administrator position.

Start date: As soon as possible.

What You Will Be Responsible For

You will oversee end-to-end administration of Zoho One across the four entities, including user setup, Zoho Directory/SSO, Zoho Vault, and WorkDrive governance.

You will audit the existing Zoho Books and Zoho CRM setups, complete multi-entity configuration, establish dual-approval workflows, and handle data migration.

You will configure Zoho CRM, SalesIQ, and Forms to support property leasing and client management workflows across the group.

You will develop and implement People & HR and Sales & Marketing modules using Zoho People, Zoho Recruit, Zoho Campaigns, Marketing Automation, and Zoho Social.

You will design a custom property management application in Zoho Creator using Deluge scripting, including unit registers, lease administration, rent schedules, and tenant communication processes.

You will set up Zoho FSM and Zoho Desk for maintenance and facilities operations, including asset tracking, preventive maintenance, and vendor-related workflows.

You will build a multi-module Zoho Analytics dashboard set, including an executive performance dashboard with live auto-refresh and RAG-based KPI reporting.

You will connect Zoho Books with Pesawise banking and the company’s ride-hailing platforms using Zoho Flow and REST APIs.

You will deliver training to users across the group, lead UAT, and manage the hypercare phase after go-live.

Once the rollout is complete, you will continue as the platform administrator responsible for governance, support, and ongoing enhancements.

What We Are Looking For

We need someone with practical, hands-on experience implementing Zoho One or multiple Zoho applications in an active business setting, or someone with deep platform knowledge demonstrated through Zoho certifications or substantial independent projects.

Strong capability in Zoho Creator and Deluge scripting is essential for building custom applications.

You should also have experience using Zoho Flow and/or REST API integrations.

Administrator-level familiarity with Zoho Books, Zoho CRM, Zoho People, and Zoho Analytics is required.

Experience handling data migration, including extraction, cleansing, validation, and reconciliation, is important.

You should work independently, maintain thorough documentation, and demonstrate a strong sense of ownership.

Advantageous Experience

Experience in property/lease management or facilities management will be an added advantage.

Understanding of the Kenyan regulatory environment related to payroll and finance will be helpful.

Zoho certifications such as Creator Developer, CRM Administrator, Books, or similar credentials will also be beneficial.

A qualification in Information Systems, Computer Science, Business IT, or equivalent practical experience would be preferred.

Selection Process

Shortlisted candidates will first be invited for an interview. After that, a compulsory practical assessment lasting 3 working days will be issued. Only applicants who achieve a score of 70/100 or higher on the assessment will move forward to the final interview stage.