Transportation Specialist

Overview

The Canadian Cancer Society (CCS) dedicates itself to improving the lives of those affected by cancer through funding transformative research, providing compassionate support services, and advocating for a healthier future. This role supports the Wheels of Hope Transportation program, which assists clients in accessing cancer-related medical appointments across the country.

Key Responsibilities

• Deliver outstanding support and service to clients and healthcare providers seeking travel or financial aid for transportation to cancer appointments.
• Assess eligibility and determine the best program services for clients, completing all registration steps including data collection, fee handling, and compassionate evaluations when necessary.
• Maintain a welcoming phone presence while accurately recording client and appointment information in transportation management software.
• Keep all client and caregiver transportation records up-to-date and complete.
• Manage financial transactions such as fee collection and volunteer billing strictly adhering to privacy and financial protocols.
• Review, approve, or decline trip requests for the driving program, aiming to optimize scheduling efficiency and minimize unfulfilled trips.
• Ensure volunteer details are accurate and regularly confirm their availability.
• Address operational challenges including trip changes, delays, cancellations, and complaints effectively.
• Continuously seek opportunities to enhance processes across the various Wheels of Hope programs.
• Stay informed about treatment facilities to assist clients in having a positive experience.
• Maintain strict client confidentiality at all times.
• Promote awareness of additional CCS services such as the Cancer Information Healthline, CancerConnection, and Community Services Locator to clients, caregivers, and health providers.
• Encourage the sharing of client and volunteer stories through CCS's Story-Centre platform.
• Ensure compliance with occupational health and safety regulations.
• Support CCS’s commitment to diversity, inclusion, belonging, and equity (DIBE) by fostering an environment where all staff feel respected and valued.
• Perform other duties as required.

Qualifications

• Post-secondary education combined with at least two years of experience in a client-focused, fast-paced environment; or an equivalent combination of education and experience.
• Proven ability to manage competing priorities, handle high workloads, and meet tight deadlines.
• Strong telephone communication skills emphasizing active listening to effectively guide conversations without visual cues.
• Empathy, compassion, and the capability to respond appropriately to emotionally charged situations.
• Excellent interpersonal, organizational, and customer service skills.
• Discretion and ability to maintain confidentiality.
• Proficiency in database applications.
• Advanced knowledge of geography; knowledge of regional hospital systems is advantageous.
• Fluency in English required; bilingualism in French and English or proficiency in additional languages is considered an asset.

Additional Information

• This position operates under a hybrid work model with work hours scheduled between 8:00 a.m. to 4:00 p.m. PST or 11:00 a.m. to 7:00 p.m. PST.
• The salary level is classified as Band 4, with annual compensation of approximately CAD 52,000.
• The role is based in St John's, Newfoundland and Labrador, with possible work also in Halifax, Nova Scotia.
• CCS promotes diversity, inclusion, and equity and encourages applications from all qualified candidates, including equity-deserving groups.
• In line with CCS’s commitment to healthy living, smoking is prohibited on or around CCS premises and during any CCS-related activities.
• CCS provides accommodations during recruitment as required under provincial accessibility regulations to ensure an inclusive interview process.
• Personal information collected during recruitment will be managed in accordance with privacy policies and laws; AI technologies may be used to assist with recruitment processes but all decisions are human-made.

About Canadian Cancer Society

The Canadian Cancer Society is a leading national organization striving to save and improve lives by uniting communities, patients, volunteers, and donors in the fight against cancer through research, support services, and advocacy across Canada.