- 경험
- 어느
- 샐러리
- USD 60,000 – USD 100,000 / year
- 채용 공고
- 1
- 게시됨
- 7일 전
- 작업 모드
- 재택근무
- 교육
- 학사 학위
- 적임
- Candidates must be authorized to work in the United States. Certain positions may also require U.S. citizenship and clearance eligibility due to federal contracting requirements.
- 재개하다
- 신청 시 필수 사항
직무 설명
About Oddball
Oddball is committed to delivering exceptional software solutions to the federal sector, focusing on creating meaningful impacts by developing quality products that improve the daily lives of millions. We foster an environment prioritizing continuous learning, growth, and the power of influence within a small company setting.
Role Overview
We are seeking a Tier 1 Support Specialist to be part of our VA.gov Platform team. This role serves as the initial point of contact ensuring the platform remains dependable, accessible, and stable for Veterans and their families.
Key Responsibilities
- Act as the primary contact for support inquiries received through ticketing tools, email, or chat systems.
- Diagnose and resolve typical issues involving account access, website features, and general platform questions.
- Record incident details, monitor resolution progress, and update relevant stakeholders consistently.
- Refer more complex problems to Tier 2/3 support or engineering teams, providing comprehensive context for smooth resolution.
- Keep an eye on system alerts and proactively identify potential complications before they worsen.
- Maintain and update knowledge base articles, FAQs, and user guides to minimize repeated problems.
- Assist end users as they navigate VA.gov's tools and functionalities.
Qualifications and Skills
- Proven experience in delivering technical assistance within dynamic settings.
- Proficiency with ticketing platforms such as Jira, ServiceNow, or Zendesk.
- Ability to convey technical concepts effectively to users without technical backgrounds.
- Understanding of web applications, user account management, and standard troubleshooting methods.
- Exceptional attention to detail and dedication to resolving open tickets.
- Strong communication skills and enjoyment in collaboratively solving user problems in a remote environment.
Additional Requirements
- Eligible to work in the United States.
- Certain positions may require U.S. citizenship along with meeting federal background clearance standards due to contract rules.
Education
- Bachelor’s degree is required.
Benefits and Perks
- Fully remote work setup.
- Technology and education allowances.
- Complete benefits package.
- 401(k) plan with company matching.
- Flexible paid time off and recognized holidays.
Equal Opportunity and Accessibility
Oddball values diversity and ensures non-discriminatory hiring practices across all protected categories. Accommodations are available during the recruitment process upon request by contacting our HR team.
Compensation
The salary range for this position in the United States is $60,000 to $100,000, with final offers reflecting job type, location, and candidate qualifications.