Teleservices Nurse

Job Overview

The Registered Nurse (RN) will operate under the guidance of the Manager or Director to deliver healthcare advice and options via telephone, employing physician-approved protocols and nursing standards. This role involves triage assessment, health education, explanation of medical procedures, as well as making physician and community resource referrals. The RN will also conduct follow-up phone calls related to hospital discharge and disease management using established health surveys and triage guidelines. Full-time employment entails 36 to 40 hours per week, with required shifts on weekends and holidays as per department policy.

Requirements

Applicants must reside locally in Spartanburg, SC during the initial 90-day training period and for occasional in-person meetings thereafter. Education criteria include having an Associate Degree in Nursing. Candidates should have 3 to 5 years of nursing experience. A valid Registered Nurse license for South Carolina is required, along with either a current Pennsylvania RN license or willingness to obtain one within 120 days of hiring. Preferred qualifications include a Bachelor's Degree in Nursing and 6 or more years of nursing experience.

Essential Skills and Abilities

• Ability to simultaneously talk and type.
• Proficient typing and computer usage capabilities.
• Capacity to remain seated for extended durations.
• Fluency in reading, writing, and speaking English.
• Manual dexterity, good hand-eye coordination, and adequate visual acuity necessary for daily tasks.
• Outstanding verbal communication and a pleasant telephone demeanor.
• Capability to respond calmly and effectively during crisis situations.
• Competence in maintaining positive professional relationships with callers, coworkers, guests, and external organizations.
• Demonstrated professional pride and leadership characteristics.
• Instructional skills.
• Appropriate reaction to various caller situations.
• Ability to work efficiently and independently with minimal oversight.
• Comfortable working in confined areas.