Telemarketing Executive

Overview

STG Infra Equipments seeks a driven and persuasive Telemarketing Executive to engage with potential customers, promote products and services, generate qualified sales leads, and assist the sales team in meeting organizational objectives. The candidate must possess excellent communication skills, a customer-oriented mindset, and the ability to cultivate positive telephone relationships.

Primary Duties

• Conduct outbound calls to prospects and existing clients.
• Present and clarify the company's offerings.
• Produce and verify sales leads.
• Arrange appointments or demonstrations for the sales team.
• Follow up on customer inquiries, quotations, and prior communications.
• Maintain and update customer interaction records in the CRM/database.
• Meet daily, weekly, and monthly targets related to calls and lead generation.
• Respond professionally to customer questions and objections.
• Identify customer requirements and suggest appropriate solutions.
• Collaborate with sales and marketing departments to facilitate smooth lead conversion.
• Comply with organizational policies and telemarketing standards.

Qualifications and Skills

• Bachelor's degree or equivalent preferred.
• 1 to 3 years of experience in telemarketing, telesales, or customer service; freshers demonstrating strong communication skills are also welcome.
• Excellent verbal communication and interpersonal skills.
• Strong abilities in persuasion and negotiation.
• Active listening and customer service aptitude.
• Capability to work under sales targets and deadlines.
• Basic computer skills and knowledge of CRM software.
• Organizational skills and effective time management.
• Positive attitude with a focus on results.
• Preferred: Experience in B2B or B2C telemarketing, familiarity with CRM tools and MS Office, fluency in English and local languages.

Performance Metrics

• Volume of outbound calls made.
• Number of qualified leads generated.
• Appointments arranged.
• Lead conversion ratio.
• Customer satisfaction levels.
• Achievement of monthly sales and lead generation objectives.

Working Conditions and Compensation

• Full-time role.
• Location: office-based or remote, as per company needs.
• Working hours may vary and require flexibility according to business demands.
• Competitive salary structure ranging from 15000 to 30000 per month.
• Performance incentives included.
• Opportunities for training and career advancement.
• Paid leave and company benefits applicable.