Telemarketer

About Eco Bharat

Eco Bharat is a Startup India-recognized enterprise dedicated to enhancing road safety in India using innovative smart QR code technology. Their emergency response system instantly connects vehicle owners, first responders, and relatives during emergencies to facilitate quicker assistance. Their offerings include QR-based emergency alerts, instant notifications to family and emergency services, as well as solutions for intelligent parking management. By cutting down emergency response times and promoting urban safety and efficiency, Eco Bharat is advancing the development of smarter cities. The work environment is mission-driven, focusing on innovation and public safety.

Role Overview

We are seeking a full-time Telemarketer to join our team onsite in Surat. The role involves reaching out to potential and current customers by phone to present and explain Eco Bharat’s QR safety and parking products clearly, answering any questions they may have. Daily tasks include making outbound calls, offering detailed product information, generating customer interest, and arranging appointments or product demos for the sales team. The candidate will be responsible for documenting all call activities, following up on leads, and assisting customer service by managing basic queries and directing complex problems to specialized personnel. Collaboration with the team to improve call scripts and share customer feedback to refine outreach efforts is also expected.

Required Qualifications and Skills

• Excellent verbal communication and interpersonal skills to professionally interact with diverse customers and establish rapport over the phone.
• Strong customer service orientation to address inquiries effectively and ensure a positive experience for all callers.
• Sales acumen to understand customer needs, generate interest in Eco Bharat’s solutions, and aid in converting leads.
• Competency in scheduling appointments, coordinating calls, organizing meetings for the sales team, and managing timely follow-ups.
• Basic computer skills with some familiarity in CRM systems or call-tracking software is advantageous.
• Capability to work onsite in Surat, handle a high volume of calls, and strive to meet performance metrics.
• Previous experience in telemarketing or inside sales is a plus but not essential.
• At minimum, a high school diploma or equivalent qualification is required; education in business, marketing, or related areas is preferable.