Telecalling Executive

About the Role

Caresoft Group invites applications for the position of Telecaller focused on Partner Outreach and Lead Generation within their Sales & Business Development department. This full-time role is designed for energetic and confident individuals who will proactively connect with channel partners, consultants, resellers, business associates, and prospective customers not only throughout India but also in international markets. The successful candidate will be responsible for uncovering new business opportunities, generating qualified leads, presenting company products and partnership programs, and facilitating handoffs to the sales team.

Key Responsibilities

• Reach out by phone to potential channel partners, consultants, resellers, distributors, and associates across domestic and global markets.
• Clearly present the company’s product offerings, services, partnership options, and business opportunities.
• Use calls, WhatsApp, emails, LinkedIn, and online directories to generate sales leads.
• Assess the needs and interests of potential partners and customers to tailor communications effectively.
• Arrange product demos and meetings for the sales and business development teams.
• Consistently follow up with prospects until lead qualification is achieved.
• Accurately document call details, responses, follow-up schedules, and lead statuses in CRM systems or reporting sheets.
• Develop and maintain a comprehensive database of potential partners and clients.
• Collaborate internally with sales, marketing, and product teams to optimize lead conversion.
• Meet or exceed daily, weekly, and monthly targets for calls, lead generations, and appointments.
• Maintain professional, clear communication with both domestic and international prospects.
• Submit daily reports detailing activity and updates on qualified leads and follow-ups.

Required Skills and Qualifications

• Excellent verbal communication and persuasive abilities.
• Fluency in Hindi and English with confidence to communicate with Indian and international contacts.
• Basic knowledge of sales, business development, and lead generation processes.
• Strong follow-up and relationship management capabilities.
• Familiarity with Excel, Google Sheets, email platforms, WhatsApp, and CRM tools.
• Target-driven mindset with good accuracy in record-keeping.
• Positive, patient, disciplined, and focused on delivering results.
• Graduate or undergraduate degree in any field.
• Prior experience in telecalling, telesales, inside sales, customer engagement, or lead generation is advantageous but fresh graduates with good communication skills and eagerness to learn are welcome.
• Experience in B2B sales, software, healthcare, IT sectors, or channel partner development will be considered a plus.

Performance Metrics

• Number of calls completed.
• New leads generated.
• Qualified partner and prospect counts.
• Scheduled product demonstrations and meetings.
• Follow-up completion rate.
• Conversion rates from leads to opportunities.
• Accuracy and timeliness of CRM data and daily reports.

What the Company Offers

• Opportunity to engage with business partners both in India and internationally.
• Exposure to B2B sales, channel development, and technology products.
• Performance-based career advancement and incentives.
• Professional training and opportunities for growth within the organization.
• A supportive and motivating workplace culture focused on development.