Telecaller / Inside Sales Executive
Ridgeline Worldwide Services Private Limited
Coimbatore, Tamil Nadu, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 3시간 전
- Work mode
- In office
- Eligibility
- Open to freshers with strong communication and interest in sales as well as experienced candidates from relevant sales or industry backgrounds such as manufacturing, trading, textiles, FMCG, or industrial sectors.
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a confident and goal-driven Telecaller or Inside Sales Executive to expertly manage business enquiries and leads generated via online platforms. The chosen candidate will connect with potential clients, grasp their needs, provide precise product information, prepare and coordinate quotations, persistently follow up, and successfully convert valid leads into confirmed sales.
Key Duties
- Respond promptly to incoming enquiries and leads.
- Engage with prospective customers to understand their product or service requirements.
- Assess leads based on requirements such as quantity, budget, location, and purchase timing.
- Present details about products, pricing, specifications, minimum order quantities, and delivery schedules.
- Send quotations, catalogs, product details, and relevant information.
- Maintain follow-up communication with interested customers using phone, WhatsApp, and email.
- Keep accurate and up-to-date lead and customer data in CRM.
- Monitor every enquiry from first contact through conversion.
- Collaborate with sales, production, and dispatch teams to fulfill customer needs.
- Negotiate professionally to aid converting leads into confirmed orders.
- Maintain daily reports of calls and follow-ups.
- Re-engage dormant or previous leads to create repeat business.
- Meet daily, weekly, and monthly call and sales targets.
- Establish and nurture professional relationships with B2B clients.
Candidate Profile and Skills
- Excellent communication skills in English and Hindi; knowledge of regional languages is a plus.
- Professional telephone manner and persuasive skills.
- Excellent follow-up and negotiation capabilities.
- Basic proficiency in MS Excel, CRM software, and WhatsApp Business.
- Capacity to manage multiple leads concurrently.
- Positive mindset with a strong orientation toward sales and target achievement.
- Good listening ability coupled with strong customer service skills.
Preferred Experience
Experience in B2B sales, manufacturing, wholesale, trading, textiles, apparel, FMCG, industrial products, or sales through IndiaMART is advantageous. Fresh graduates with excellent communication skills and a keen interest in sales will be considered.
Performance Metrics
Employee success will be evaluated by metrics including number of leads contacted, rate of lead qualification, consistency in follow-ups, customer responsiveness, quotations issued, conversion rates, orders placed, revenue generated, and customer retention levels.