Tele Marketing Associate

Overview

We are seeking passionate and customer-oriented Insurance Tele Marketing Associates to connect with potential clients, assess their insurance needs, and provide tailored solutions. The role involves promoting life insurance products, managing leads, and ensuring compliance with regulations while building lasting customer relationships.

Primary Responsibilities

• Conduct outbound calls to prospective and current customers using company-provided leads.
• Analyze customer requirements to identify suitable insurance products.
• Clearly explain life insurance plans, benefits, features, and eligibility conditions.
• Recommend insurance policies aligned with customer financial goals.
• Respond to customer inquiries and manage objections in a professional manner.
• Generate qualified leads and turn them into sales opportunities.
• Arrange appointments or assist customers in completing policies online.
• Maintain detailed records of all customer interactions in the CRM system.
• Follow up consistently with interested prospects until sales closure.
• Meet daily targets for calls, lead generation, and sales conversions.
• Comply strictly with IRDAI guidelines and uphold ethical sales practices.
• Develop long-term rapport with customers through excellent service delivery.

Candidate Requirements

• Minimum education: PUC, Diploma, Graduate, or Postgraduate.
• Freshers are encouraged to apply; previous experience in telecalling, BPO, insurance, banking, or financial services is advantageous.
• Proficient communication skills in Kannada are essential; basic English and Hindi communication skills are a plus.
• Strong listening abilities and interpersonal skills.
• Convincing and negotiating capability.
• Customer-centric mindset with positive attitude and discipline.
• Basic computer skills and familiarity with CRM software.
• Able to thrive in a target-driven environment and eager to learn.

Performance Metrics

• Number of outbound calls performed daily.
• Leads qualified and generated.
• Appointments successfully booked.
• Insurance premiums secured.
• Policy conversion ratios.
• Customer satisfaction and call quality scores.
• Follow-up completion rates.
• Adherence to compliance and quality standards.

Work Schedule

Working hours are from 9:00 AM to 6:00 PM, 9:30 AM to 6:30 PM, or 10:00 AM to 7:00 PM from Monday through Saturday.

Compensation & Benefits

• Competitive fixed monthly salary.
• Attractive performance-linked incentives.
• Monthly and quarterly rewards programs.
• Employee recognition initiatives.
• Paid comprehensive training.
• Opportunities for career advancement.
• Supportive and engaging work environment.
• Regular employee engagement activities.

Career Pathway

Progression opportunities include advancement from Tele Marketing Associate to Senior Tele Marketing Associate, Team Leader, Deputy Manager, Branch Manager, Senior Branch Manager, Area Manager, and Regional Head.

Ideal Profile

• Driven by passion for sales and customer interactions.
• Self-motivated and oriented towards achieving targets.
• Quick to learn and capable of resolving challenges efficiently.
• Able to establish rapport and gain customer trust over calls.
• Dedicated to providing excellent customer experience while maintaining ethical standards.