Technical Software Support

About the role

Siemens Healthineers is hiring a Technical Software Support professional to help diagnose and resolve customer issues related to the Varian oncology software suite. The role is part of a global healthcare technology environment focused on improving patient outcomes and expanding access to care.

Key responsibilities

• Handle customer support cases remotely, investigate technical problems, and involve other teams when a case requires deeper escalation.
• Work to bring affected systems back to normal service as quickly as possible so downtime is kept to a minimum.
• Maintain clear and accurate records of all support actions in the CRM system.
• Assist with software installations, version upgrades, ongoing maintenance tasks, and customer training sessions.
• Operate in line with WHS, quality, and internal company procedures at all times.

Technical background

• You should bring strong troubleshooting ability across multiple IT layers, including networks, infrastructure, and both Windows and Linux environments.
• Hands-on experience with Windows Server, networking, and virtualized environments is required.
• Exposure to one or more of Microsoft SQL Server, Citrix, Microsoft Azure, or Linux-based systems is expected.
• A qualification in IT or a related discipline is preferred, though equivalent practical experience can also meet the requirement.
• Previous work in medical IT is an advantage.
• You must be willing to work outside standard business hours when operational needs require it.
• Applicants need to be eligible to work in New Zealand.

About the company and working environment

Siemens Healthineers describes itself as a global community of more than 71,000 people across over 70 countries, bringing together scientists, clinicians, developers, researchers, and technical specialists. The organization emphasizes diversity, individuality, professional growth, flexibility, and a shared purpose of advancing healthcare sustainably.

Additional information

The employer is an equal opportunity organization and welcomes applications from people with disabilities. For privacy and compliance reasons, candidates are asked not to email CVs or resumes; instead, they should create a profile in the company’s talent community and subscribe to job alerts. Recruitment is managed internally, and external agencies are only recognized when they have an active formal supplier contract. Unsolicited candidate submissions or referrals do not create eligibility for fees and may be deleted and destroyed.