Supervisor - Food Services

Role Summary

The role involves leading a team of food service staff to provide excellent guest experiences by ensuring teamwork, high service standards, and operational efficiency. Responsibilities include overseeing staff appearance, managing opening and closing duties, maintaining inventory and storage standards, and monitoring guest seating and safety. The supervisor will also handle work order submissions for necessary maintenance repairs.

Key Responsibilities

• Facilitate team collaboration to meet guest service expectations.
• Monitor and enforce grooming and attire standards for staff.
• Conduct opening and closing procedures, including supply setup and cleaning.
• Inspect storage for cleanliness, organization, and proper product rotation (FIFO).
• Manage inventories, stock levels, and requisition supplies as needed.
• Supervise dining areas for guest comfort, seating availability, and safety.
• Submit work orders for maintenance as required.
• Support management with recruitment, training, scheduling, performance evaluation, counseling, discipline, motivation, and coaching of employees.
• Act as a role model and first contact for the Fair Treatment/Open Door Policy.
• Ensure compliance with company policies, safety regulations, and report any hazards or incidents.
• Maintain professional personal appearance and confidentiality of company information.
• Welcome guests warmly, anticipate their needs, assist people with disabilities, and express genuine appreciation.
• Communicate effectively and professionally with colleagues and guests.
• Foster positive workplace relationships, support team goals, and respond suitably to employee concerns.
• Ensure quality standards compliance and initiate improvements in efficiency, productivity, quality, safety, and cost savings.
• Perform physical tasks such as standing, walking, lifting objects up to 50 pounds, maneuvering in confined spaces, and other duties as assigned.

Preferred Qualifications

• High school diploma or General Educational Development (G.E.D.) equivalent.
• Minimum of two years relevant work experience.
• At least one year of experience in a supervisory role.
• No specific certifications required.

Company Values

The Ritz-Carlton prides itself on delivering luxury hospitality guided by its "Gold Standards," which includes the Employee Promise, Credo, and Service Values. The organization promotes diversity, equal opportunity, and a respectful working environment. Employees are empowered to be creative, thoughtful, and compassionate, contributing to a positive team culture and exceptional guest experiences.

Additional Details

Job Number: 26069704
Category: Food and Beverage & Culinary
Work Location: Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia
Position Type: Full-Time, Non-Management
Work Schedule: Full Time, not remote
Physical Requirements: Ability to stand, sit, or walk for long durations; lift and move objects up to 50 pounds; maneuver in confined spaces; climb stairs or ramps; reach overhead and below knees; bend and twist as needed.