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Role Overview

The Provider Onboarding Specialist is instrumental in improving the onboarding experience for new healthcare providers by managing a thorough onboarding process. This role comes with increased responsibilities such as refining workflows, collaborating with multiple teams, ensuring regulatory compliance, and supporting provider status changes and offboarding protocols.

Key Responsibilities

Manage and improve provider pre-hire and onboarding checklists to ensure timely completion and process efficiency.
Act as the main point of contact for leadership, practice managers, and newly hired providers, providing updates and addressing complex onboarding challenges.
Design and implement enhancements to onboarding workflows, status change procedures, and offboarding operations.
Coordinate extensively with stakeholders including physician services, administration, HR, recruitment, marketing, medical staff, payer enrollment, business development, and leadership to enable a smooth onboarding experience.
Anticipate potential delays in onboarding and proactively resolve them, escalating urgent matters as needed. Lead training sessions for internal teams to improve onboarding compliance and efficiency.
Ensure strict adherence to federal, state, and institutional policies relating to provider credentialing, enrollment, and onboarding efforts. Manage offboarding activities in line with corporate compliance requirements.
Maintain confidentiality of sensitive provider and practice information with utmost discretion.
Lead onboarding-related projects focused on enhancing provider satisfaction and speeding time-to-productivity.
Contribute to developing policies and procedures for onboarding, offboarding, and status changes that align with organizational goals and regulatory standards.
Monitor key onboarding metrics such as credentialing timelines and provider satisfaction, preparing reports for leadership to identify improvement opportunities.
Mentor and train onboarding coordinators to ensure compliance with best practices and procedural guidelines.

Required Qualifications and Experience

Bachelor’s degree or equivalent professional experience.
Advanced certification or training in healthcare administration or project management.
Minimum of five years healthcare experience, preferably within physician practices or credentialing environments.
Demonstrated skills in project management and process improvement.
Excellent customer service, organizational, communication, and interpersonal abilities.
Experience collaborating across departments and working with senior leadership.
Capability to handle high-priority, fast-paced tasks effectively.

Additional Information

Work is on-site at NewYork-Presbyterian Hospital; candidates must reside within commuting distance. Travel cost reimbursement is not provided.

NewYork-Presbyterian Hospital is recognized for workplace excellence,

2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor
2026 Best Place to Work – Glassdoor
2026 America’s Best Large Employers – Forbes
2026 America’s Best-In-State Employers – Forbes
2026 America’s Dream Employers – Forbes
2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek
2026 Best Places to Work in IT - Computerworld
2025 Great Place to Work Certified
2025 Best Employers for Women – Forbes
2025 Companies that Care – People
2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

Salary

Annual salary ranges from $74,000 to $111,000, with compensation packages that recognize experience, education, and licensure. Comprehensive benefits and opportunities for personal and career growth are included.

Specialist Provider Onboarding

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