Spa Receptionist (Local Female)

Job Overview

This role is based in the Spa & Recreation department at Kempinski Hotels in Al Khobar, Saudi Arabia. The Spa Receptionist is responsible for supporting the reception and public areas of the spa while preparing for advancement into leadership or operational roles within the spa.

Key Responsibilities

• Manage all reception duties including food and beverage offerings, retail operations, maintenance, and housekeeping.
• Professionally respond to guest bookings and inquiries while promoting and upselling spa services and products.
• Follow spa Standard Operating Procedures (SOPs), policies, and forms manuals strictly.
• Maintain comprehensive knowledge of spa treatments, services, and products, and recommend treatments tailored to guest needs.
• Record reservations and efficiently manage appointment scheduling.
• Perform confirmation calls to guests.
• Handle guest check-in and check-out processes, ensuring proper payment and cash handling protocols.
• Maintain and update client profiles accurately.
• Prepare daily reports in line with SOP requirements.
• Stay informed about other resort activities and promote them actively.
• Handle guest complaints and queries confidently and resolve issues appropriately.
• Maintain strict confidentiality and discretion in guest communications.
• Manage guest incidents and accidents promptly and professionally.
• Ensure the working environment is clean and organized.
• Make sure that adequate towels and supplies are available when attendants are unavailable.
• Additional responsibilities may be assigned based on business and hotel needs.