Shop Manager

About the Role

As a Shop Manager at Sephora in Riyadh, you will report directly to the Retail Supervisor, steering the client experience and driving sales performance aligned with Sephora's distinct brand values and DNA. Sephora, a prestigious beauty retailer and part of the LVMH Group since 1997, boasts a rich history since its 1969 inception in Limoges, France. With over 56,000 employees worldwide, Sephora creates a vibrant community connecting customers to nearly 500 beauty brands, including its own Sephora Collection.

At Sephora, beauty stands for feeling recognized, valued, and empowered—celebrating diversity and inclusion while making impactful contributions daily.

Key Responsibilities

• Deliver an extraordinary client experience adhering to Sephora's standards, cultivating customer loyalty and satisfaction.
• Guide and educate customers by recommending products tailored to their individual needs and skin types.
• Support in training the store team about new products through demonstrations and explanations.
• Exemplify Sephora's grooming policies by maintaining an impeccable appearance and positive body language, serving as a role model.
• Employ effective selling strategies (Sephora Attitude) to maximize each customer's purchase value.
• Assist in achieving monthly store sales targets and contribute to commercial and operational KPIs.
• Focus efforts on meeting the store's service-related performance goals.
• Ensure compliance with Sephora's operational policies and procedures.
• Support merchandising operations including product displays, testers, pricing, promotional setups, cash desk, stockroom, and beauty equipment aligned with Sephora standards.
• Provide assistance in various departments such as cash operations and other support areas as required.
• Maintain store cleanliness and product replenishment to uphold store image quality.
• Contribute to audit improvements by addressing identified issues.
• Engage in ongoing professional development by attending Sephora University training sessions and utilizing the digital 360 e-learning platform.

Candidate Profile and Requirements

• Proven sales and customer service success within a retail environment.
• A minimum of 1 to 2 years experience in sales roles.
• Strong proficiency in sales techniques and client engagement.
• Excellent communication skills.
• Reliable punctuality and professionalism.
• A creative and innovative approach to work.

Perks and Benefits

• Join a community that values authenticity and harnesses diversity to foster a vibrant team spirit.
• Experience a culture that empowers employees, encouraging continuous learning, innovation, and leadership development.
• Enjoy fulfilling work that not only brings joy to clients daily but also inspires the broader beauty industry through impactful actions.