Servicedesk Engineer - 12 Hour Shifts

About the Role

Tap Growth AI is looking for a talented Servicedesk Engineer to join their Singapore office on Deport Road. This position requires working 12-hour shifts and providing dedicated IT support to ensure smooth technical operations within the company.

Key Responsibilities

• Deliver first-level troubleshooting and support for hardware and software challenges.
• Respond promptly to user questions through phone, email, or chat channels.
• Diagnose and resolve network connectivity issues effectively.
• Maintain detailed records of incidents and solutions within the ticketing system.
• Work closely with other IT teams to optimize service delivery procedures.
• Support the management of IT asset and supply inventories.

Candidate Profile

• At least one year of relevant experience in a similar servicedesk or IT support role.
• Strong knowledge of ITIL frameworks and typical service desk workflows.
• Excellent communication skills paired with a customer-focused mindset.
• Independent as well as team-oriented working capabilities.
• Experience with ticket management software and remote assistance tools.
• Enthusiasm for continuously updating technical skills and learning new systems.

Additional Details

• Work Location: Office-based at Deport Road, Singapore.
• Shift Pattern: 12 hours per shift.
• Employment Type: Full-time.
• Salary Range: USD 2500 to 2800 per month.