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Service Watch Agent
Nottingham, England, United Kingdom (Hybrid) · 정규직
가장 먼저 지원하세요
- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 6일 전
- 작업 모드
- 잡종
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Role
We are looking for a Service Watch Agent to join our Service & Claims department on a permanent full-time basis. This position offers flexibility with the option to work remotely or combine office work from our Bedworth site with home working.
Responsibilities
- Manage and oversee the performance of our repair network, placing customer experience at the forefront of your work.
- Collaborate with repair firms and internal teams to provide guidance and interventions ensuring quick, high-quality repairs.
- Establish effective partnerships with contractors to enhance performance relative to key performance indicators (KPIs).
- Monitor contractor activities to maintain excellent levels of customer satisfaction.
- Maintain and analyze reports on performance metrics including KPIs, targets, and budgets.
- Ensure company policies and service offerings align with industry best practices and meet customer expectations.
Candidate Profile
- Preferably has prior experience in consumer electronics, domestic appliances, or central heating fields.
- Familiarity with claims management processes and performance measurement through KPIs is advantageous.
- Strong commitment to delivering optimal customer journey outcomes.
- Understanding of cost control and quality management principles.
- Excellent communication skills adaptable to all organizational levels, from external stakeholders to directors.
- Highly organized with the ability to prioritize multiple tasks efficiently.
- Flexible and able to quickly adjust to changing circumstances.
Benefits and Work Culture
- Opportunities for personal and career growth through internal mobility and leadership development programs.
- Support for work-life balance including hybrid working arrangements, health cash plans, instant discounts, credit-building tools, salary finance loans, electric vehicle leasing, and long service awards.
- Complimentary annual Domestic & General protection plan with the ability to purchase additional plans at discounted rates, extendable to family and friends.
Domestic & General values innovation and customer focus during our transformative growth phase. We welcome you to become a part of our evolving culture and future development.
Other Details
Contract Type: Permanent, Full Time
Location: Hybrid/Remote with occasional visits to Bedworth office
Closing Date for Applications: Friday, 17th July 2026