- 경험
- Up to 2 yrs
- 샐러리
- INR 50,000 – INR 300,000 / year
- 채용 공고
- 1
- 게시됨
- 2일 전
Where you'll work
직무 설명
Role overview
In this role, you will act as the primary point of contact between clients and the company’s applications or systems. Your day-to-day work will center on understanding user needs, communicating clearly, and resolving support issues so operations continue without disruption. The position is focused on delivering a reliable and positive user experience while maintaining the quality of the organization’s systems.
Key responsibilities
- Develop your understanding of the products, processes, and support environment while contributing to the team’s overall performance.
- Take part in problem-solving conversations and collaborate on issue resolution.
- Investigate, troubleshoot, and close client issues within expected timelines.
- Work closely with teammates to improve service quality and increase client satisfaction.
Technical and professional requirements
The ideal candidate should bring hands-on experience in service desk support and be comfortable working with support workflows, tickets, and incident handling. You should be able to explain technical matters in simple language and have a solid grasp of basic IT systems and application support. Experience with CRM tools is an added advantage.
Additional details
This role requires 0 to 2 years of experience in service desk management. It is a full-time position based in Gurugram and follows a rotational shift schedule. A total of 15 years of full-time education is required.