Customer Service Representative - International Voice Process (Night Shift)

Role overview

An opportunity is open for a Customer Service Representative in an international voice process based in Mumbai. The position is for a non-technical support role focused on handling customer interactions and maintaining accurate records in the designated system.

Key responsibilities

• Take inbound calls and also manage emails and chat conversations as needed.
• Record every case and customer interaction correctly in the assigned tool or platform.
• Work as an individual contributor while supporting the team within a clearly defined scope.

Requirements

• Applicants should have excellent English communication skills.
• Experience range accepted is from freshers up to 5 years in international voice processes.
• Candidates with experience in any domain may also be considered if they are interested in international voice support and communicate well in English.
• Only immediate joiners should apply.
• Willingness to work night shifts is required.
• The job is based in a work-from-office setup in Mumbai.

Additional details

• Both-side cab facility is available.
• Graduation is not mandatory.

Application note

This opening is with Trigent Software for its Mumbai location.