- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 3시간전
- 작업 모드
- 재택근무
- 교육
- Diploma or degree in Information Technology or related field preferred
- 재개하다
- 신청 시 필수 사항
직무 설명
Job Overview
Vena Solutions invites applications for a Service Desk Analyst role, working remotely across Canada. This full-time position involves serving as the initial touchpoint for IT support within the company, which specialises in AI-driven financial planning software integrated with Microsoft technologies. The ideal candidate is proactive, technologically adept, and dedicated to exceptional customer support.
Key Responsibilities
- Deliver first-level technical assistance to employees regarding hardware, software, and networking issues.
- Record, categorise, prioritise, and monitor all IT incidents and service requests using the service management platform.
- Resolve technical problems promptly to minimize business disruptions.
- Refer complex issues to second or third-line IT support teams as needed.
- Support installation, setup, and upkeep of computing systems, software, and peripherals.
- Handle user account management tasks including creation, updates, and resetting passwords through Active Directory and other systems.
- Create and update technical documentation, knowledge base content, and user manuals.
- Ensure IT support processes comply with defined service level agreements (SLAs).
Qualifications
- Prior experience in a helpdesk, service desk, or technical support role.
- Effective verbal and written communication skills, capable of explaining technical matter to non-technical individuals.
- Strong analytical skills and detail orientation for problem-solving.
- Familiarity with ticketing platforms such as Jira Service Management or ServiceNow.
- Comprehensive knowledge of Windows and macOS OS, plus Microsoft 365 applications.
- Independent working capability with efficient time management in a remote duty setup.
- Customer-focused service approach.
- Educational background preferably includes a diploma or degree in Information Technology or a related discipline.
- Credentials like ITIL Foundation or equivalent IT certificates are advantageous.
Benefits
- Competitive remuneration
- Annual bonuses based on performance
- Health, dental, and vision insurance coverage
- Retirement savings plan with company matching contributions
- Paid leave including vacation, personal, sick days, and holidays
- Company-paid life and AD&D insurance
- Access to employee assistance programs
- Opportunities for professional training and career advancement
- Flexible remote working arrangements
- Provision of necessary laptop and home office equipment