Senior Director, Customer Success & Solutions Engineering EMEA

Role Overview

We are seeking a Senior Director to lead Customer Success and Solutions Engineering across the EMEA region. This role entails managing and motivating a skilled team devoted to enhancing long-term customer value. The primary focus is to unify technical pre-sales and post-sales success, driving customer lifetime value through strategic planning and operational leadership.

Key Responsibilities

• Lead and expand a regional team including Managers, Customer Success Engineers, Solution Engineers, Solution Specialists, and Value Engineering professionals.
• Optimize the Customer Success Engineering function by developing strategies to increase product adoption, minimize integration risks, and identify growth opportunities across diverse European markets.
• Guide the Solutions Engineering team to design customer-centric solutions that support revenue growth and operational efficiency.
• Ensure seamless transitions from Professional Services and Project Management teams to deliver high-quality implementations collaboratively.
• Build and sustain strong stakeholder relationships with key customer contacts.
• Manage KPIs, milestones, and long-term objectives aligned with company goals related to revenue and profitability.
• Accurately forecast potential at-risk accounts and devise plans to enhance customer retention.
• Collaborate with Product leadership to maintain effective two-way feedback channels with customers.
• Develop initiatives fostering a learning culture to attract, retain, and grow top talent.

Qualifications and Experience

• Bachelor's degree or equivalent professional experience.
• Significant experience in senior leadership, managing managers within technical post-sales teams in B2B SaaS environments.
• Proven success in leading technical teams such as Customer Success Engineering, Technical Account Managers, or Post-Sales Solutions Architecture, with a record of achieving adoption, implementation, and retention targets. Experience in Solutions Engineering leadership is advantageous.
• Demonstrated ability to manage and scale teams across multiple countries simultaneously in Europe.
• Experience launching and growing new technical teams, functions, or geographical markets.
• Work experience that balances large, established SaaS enterprise environments with dynamic, high-growth settings.
• Direct involvement with Artificial Intelligence technologies, particularly implementing AI solutions that enhance customer value.
• Experience leading teams through organizational changes during rapid growth periods.
• In-depth understanding of recurring revenue business models and proven history of managing strategic executive relationships.
• Strong collaborative and strategic leadership skills capable of motivating diverse, dispersed teams.
• Willingness to travel within the EMEA region as required.
• Knowledge of the Construction industry is beneficial.
• Additional European language proficiency (French, Spanish, German, or Polish) is a plus.

Compensation Details

The base salary for this position ranges from €160,000 to €220,000 annually for Dublin-based candidates, and £153,600 to £211,200 annually for London-based candidates. On-target earnings may reach €200,000 to €275,000 annually. This role may also be eligible for equity and bonus incentives. Compensation will be determined based on skills, experience, education, and location.