Senior Applications Analyst

About the Role

Join a complex multi-system New Zealand-based organisation prioritizing stability, security, and continuous growth by enhancing its Microsoft 365 ecosystem and application support functions. As the Senior Applications Analyst, you will become the key technical authority for Microsoft 365, SharePoint, and various business applications, managing incidents and ensuring a seamless user experience across the country.

Key Responsibilities

• Serve as the lead technical expert for Microsoft 365, SharePoint, and associated business applications.
• Oversee the entire applications environment with full accountability for incident resolution.
• Drive service improvements and actively engage with stakeholders to heighten support quality.
• Manage and resolve escalated technical issues involving systems, applications, and end-user environments.
• Investigate recurring faults, apply long-term remedies, and enhance system reliability.
• Support and maintain Microsoft 365 collaboration and content platforms.
• Act as the senior escalation point, mentoring junior analysts through complex troubleshooting challenges.
• Collaborate closely with third-party vendors to resolve issues and optimize system performance.
• Participate in system updates, releases, and ongoing improvement initiatives.
• Create and maintain clear, thorough documentation to support daily operations.
• Ensure systems comply with security, access, and regulatory requirements.

Candidate Profile and Skills Required

• At least 5 years of experience in senior IT or application support roles.
• In-depth knowledge of Microsoft 365 services, covering collaboration, identity management, and cloud solutions.
• Practical experience managing and supporting SharePoint environments, including permission and structural oversight.
• Strong troubleshooting skills across devices, operating systems, applications, and networks.
• Experience operating within tiered or escalation-based support frameworks.
• A proactive mindset for problem management, with aptitude for root cause analysis and trend identification.
• A high degree of ownership in supporting live, mission-critical systems.

Additional Preferred Qualifications

• Experience with endpoint/device management tools like Intune or Workspace ONE.
• Basic knowledge of automation or scripting, such as PowerShell.
• Relevant certifications in ITIL, Microsoft technologies, or security domains.
• Understanding of security best practices relating to access control and identity management.