Sales & Operations Internship

About Tata 1mg

Tata 1mg is a trusted healthcare partner catering to individual consumers and large organizations. Our mission is to make healthcare easily understandable, accessible, and affordable across India. In the last three years, we have developed a comprehensive healthcare platform that directs customers toward the right and affordable care options. Operating in over 1000 cities, Tata 1mg leads as a top consumer health platform through e-pharmacy, e-diagnostics, e-consultation services, and offline stores. In 2022 alone, we processed over 15 million e-pharmacy orders, 2 million e-diagnostics orders, and served more than one million unique users daily. Our strength lies in a dedicated workforce of over 6400 employees committed to delivering on our mission consistently.

Role Responsibilities

• Handle closing sales and follow-up communications with customers using WhatsApp through the WeightWise system.
• Maintain and update detailed records including call notes, customer feedback, and subsequent action steps in the tracking sheets for each lead.
• Make proactive outbound calls during specified calling windows to ensure timely follow-up and maximize customer connections.
• Accurately record customer interest in the WeightWise program within the tracking system.
• Optimize resource usage by focusing on meaningful conversations, understanding customer intent, building trust, and resolving objections effectively.
• Communicate fluently in both English and Hindi, adapting language as per customer preference for better engagement.

Candidate Eligibility

Applicants must be graduates in any discipline.