Sales Capability and Enablement Lead

About the Role

At Vodafone, we aim to transform not only the connectivity landscape for our customers but also careers for our employees. We seek a Sales Capability and Enablement Lead to enhance the effectiveness of desk-based sales teams by implementing targeted training and coaching. The objective is to improve account management, customer engagement, and opportunity conversion across inbound, outbound, and renewal cycles, thereby boosting commercial execution and productivity, with a focus on products, processes, and adoption of tools.

Key Responsibilities

• Drive capability initiatives tailored to a high-volume, account-managed sales approach.
• Enhance sales performance factors including call quality, outbound outreach, renewals, retention, upselling, and cross-selling.
• Establish structured methods for managing accounts, pipeline progression, and closing deals.
• Create and deliver role-specific training programs covering onboarding and ongoing skill development.
• Build practical learning pathways aligned with daily sales activities such as calls, CRM use, and pipeline oversight.
• Develop straightforward training content like call guides, objection handling techniques, product messaging, and sales playbooks that are immediately applicable.
• Implement real-time coaching through call evaluations, deal reviews, and side-by-side support to improve customer conversations, need identification, value articulation, and closing effectiveness.
• Provide managers with coaching frameworks and tools to sustain capability development.
• Support adoption of Vodafone products, standardized sales processes, consistent execution of cadences, and effective use of CRM, reporting, and digital sales platforms (Marketplace, Equinox).
• Promote CRM discipline and maintain pipeline hygiene.
• Embed routine sales cadences and assist managers in fostering a high-performance, activity-driven work culture.
• Monitor and analyze impact via conversion rates, pipeline movement, and revenue per account manager, continuously refining programs based on feedback and data insights.

Candidate Profile

• Experience in sales training, coaching, or enablement within desk-based or inside sales settings.
• Strong knowledge of account management focused on growth and retention, working in high-volume sales environments with pipeline-driven CRM selling.
• Expertise in enabling sales teams with product knowledge, process adherence, and tooling utilization.
• Proven ability to coach sales calls and enhance conversation quality.
• Data-oriented mindset with the capability to correlate activities with performance improvements.
• Preferred candidates will have telecom, SaaS, or subscription business experience, background in renewals, churn reduction and cross-selling improvement, and relevant coaching accreditation or formal Learning & Development expertise.

Benefits and Culture

• Flexible working options tailored to individual performance, including hybrid models, prioritizing work-life balance.
• Competitive remuneration package comprising salary, bonuses, and a substantial pension scheme.
• Generous flexible benefits allowance and comprehensive health and wellness support, including access to an on-site wellness center and gym.
• Free mobile plans, device offers, and exclusive discounts extendable to family and friends.
• Progressive family-friendly policies and flexibility accommodating various life stages.
• Opportunities for career advancement through learning, development, and internal mobility.
• A diverse, inclusive workplace committed to equal representation and supporting candidates with disabilities during recruitment.

About Vodafone

Vodafone is a global telecommunications leader serving millions worldwide. We believe connectivity is a powerful force for good that can improve lives and protect the planet. Our community values diversity, inclusion, and a supportive environment where everyone feels safe, valued, and included.