Sales Assistant

About the Role and Company

This opportunity is with one of Ireland's major financial institutions, operating over 180 branches nationwide and offering a wide array of banking and financial services. Their goal is to be recognized as the leading bank within every community. They emphasize a customer-centric approach, encouraging an entrepreneurial and growth mindset among staff, aiming for excellent daily execution in customer service.

Role Overview

The Sales & Service Advisor will be based at a busy branch located in Letterkenny, County Donegal, on a 12-month contractual basis. The position involves delivering outstanding customer service and supporting clients with everyday banking solutions tailored to their requirements.

Key Responsibilities

• Provide outstanding customer service aligned with agreed standards, assisting clients with appropriate banking products.
• Adopt an innovative attitude by identifying opportunities for service improvements and suggesting enhanced solutions.
• Effectively collaborate with branch team members to ensure smooth operations.
• Take personal responsibility for one’s work, ensuring commitments to customers are met reliably.

Required Competencies

• Exemplary customer relationship skills, engaging with customers professionally and focusing on solutions.
• Collaborate with key stakeholders within the bank to accomplish shared objectives.
• Dedicated to addressing customer requests, resolving issues, and responding to inquiries across multiple communication channels.

Core Capabilities

• Customer Focus: Build and nurture strong client relationships by delivering solutions centered on customer needs.
• Team Collaboration: Establish partnerships and work cooperatively to meet common goals.
• Accountability: Hold oneself and others responsible for fulfilling customer and team obligations; acknowledges mistakes and learns from them.
• Outcome Orientation: Stay committed to achieving goals by leveraging initiative and maintaining focus on desired results.

Additional Details

• Location: Letterkenny, County Donegal, Ireland (onsite)
• Contract: 12-month term
• Work Hours: 37 hours per week
• Compensation: 15.87 Euros hourly