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- Salary
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- Openings
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- Posted
- 1시간 전
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Job description
About The Role
Our objective is to ensure the safest and most enjoyable online gaming environment. Our dedicated team works year-round, 365 days, with varying day and evening shifts to identify and engage with customers, educating them on how to gamble responsibly while using our platforms. Shift schedules will be discussed during the interview process.
Key Responsibilities
- Analyze data from customer accounts to identify patterns and trends indicative of problem gambling.
- Observe player behaviors and autonomously make risk-based decisions to protect customers.
- Advocate for sustainable gambling practices among both internal teams and external stakeholders.
- Establish and maintain communication with customers via email, chat, and phone across multiple managed brands.
- Mentor frontline staff to enhance their ability to safeguard players and uphold the company's reputation.
- Maintain vigilance to detail and quick-thinking abilities in dynamic situations.
- Provide training and information to all employees about Safer Gambling policies and protocols.
- Stay updated with regulatory changes and process updates impacting customers to ensure informed decision-making.
Candidate Profile
- Experience in a multi-channel customer service role.
- Self-motivated, enthusiastic team player.
- Excellent written and verbal English communication skills.
- Knowledge of Swedish or Danish languages is advantageous.
- Comfortable handling data and making analytic, informed decisions.
- Strong investigative skills and critical thinking.
- Capable decision-maker adept at resolving objections or issues promptly.
- Ability to interpret diverse data sources for evidence-based conclusions.
- Prior experience in the gambling industry is required; experience in Responsible Gambling is a major plus.
About LeoVegas Group
LeoVegas Group's foundation is 'Team Leo,' fostering a culture that drives innovation and leadership within the iGaming sector. Our diverse team of over 2000 professionals operates from 19 offices globally within a fast-paced, agile environment.
Employee Benefits
- Hybrid working policy for flexible arrangements.
- Four weeks of Workation subject to terms and conditions.
- Well-being allowance aimed at supporting an active lifestyle.
- Private health insurance coverage.
- Discounts at various retailers, gyms, bars, and restaurants.
- Access to an employee assistance program offering support during challenging times.
Additional Information
We encourage applicants to embrace our vibrant culture where creativity and initiative are highly valued. English is the company’s working language, and job applications should be submitted in English.