Room Attendant

Company Overview

HotelCare is the UK's leading hotel support service provider with over three decades of experience, servicing over 200 hotels nationally. The company specializes in high-quality cleaning services across hotel rooms, apartments, leisure venues, public spaces, and corporate offices. Partnering with ICE UK and Abbe Ltd, HotelCare is committed to sustainable cleaning practices that reduce environmental impact while maintaining top-notch service.

Job Summary

As a vital member of our team, the Room Attendant upholds strict cleanliness standards within hotels to ensure guest satisfaction. This role involves working in a fast-paced environment, delivering consistent room hygiene and order.

Key Duties and Responsibilities

• Clean and maintain guest rooms according to set guidelines.
• Replace bed linens, towels, empty bins, and replenish amenities.
• Dust furniture, vacuum carpets, clean mirrors, and sanitize surfaces for optimal hygiene.
• Manage inventory of cleaning supplies and toiletries accurately.
• Report maintenance problems or damages immediately.
• Follow directives from supervisors and adhere to safety regulations.
• Ensure guest room security and respect guest privacy.
• Offer courteous, professional service and respond promptly to guest requests.

Person Specification and Skills

• Experience in housekeeping or similar hospitality roles preferred.
• Physical fitness to lift, bend, and stand for prolonged durations.
• Ability to function both independently and within a team setting.
• Good time management and attention to detail.
• Flexibility, eagerness to learn, and a positive, can-do approach.
• Ability to prioritize multiple tasks and work effectively under pressure.
• Commitment to confidentiality, integrity, and following safety guidelines.
• Excellent customer service orientation and self-motivation.

Work Hours and Flexibility

The role requires availability up to 40 hours weekly, including some weekends. Working hours may vary according to occupancy levels, and additional duties may be assigned to meet company and client needs.

Benefits Package

• Up to 28 paid holidays annually.
• Permanent employment with adaptable scheduling to match lifestyle.
• Standard work commitment of 25+ hours per week with negotiable and guaranteed contracted hours.
• Complimentary lunch during shifts (site-dependent).
• Comprehensive on-site training provided.
• Access to salary finance options offering loans and wage advances after probation.
• Opportunities for career advancement through HotelCare Apprenticeships.
• Automatic enrollment in workplace pension scheme after three months.
• Employee recognition programs, incentives, and awards.