Retail Assistant - Merchandise

About Woolworths Supermarkets New Zealand

Woolworths Supermarkets New Zealand operates over 185 stores nationwide, employing approximately 20,000 team members. The company is devoted to enhancing the daily lives of Kiwis through a welcoming, energetic work culture based on respect, collaboration, and openness. It aims to impact three million New Zealanders every week positively.

Role Summary

This position requires a committed individual to join the team to elevate the shopping experience by delivering excellent customer service, supporting daily store functions, and maintaining high presentation standards to increase customer satisfaction.

Key Responsibilities

• Provide outstanding customer service by engaging actively with shoppers, offering personalized support, and swiftly addressing any questions or concerns.
• Monitor and maintain stock freshness and quality, ensuring shelves are clean, well-organized, and the store environment is tidy.
• Execute promotional campaigns by setting up displays and signage aligned with marketing efforts and ensuring accurate point-of-sale materials.
• Collaborate closely with team members to enable smooth and efficient store operations and contribute towards meeting store goals.
• Adhere to safety regulations, report any hazards promptly, and ensure compliance with company policies and legal requirements.

Candidate Requirements

• Strong dedication to delivering excellent customer service aimed at building customer loyalty through personalized attention.
• Effective communication and interpersonal skills enabling positive interactions with both customers and colleagues.
• Commitment to professionalism by upholding company values and maintaining high work standards.
• Detail-oriented with a proactive attitude, capable of identifying issues and escalating them appropriately to management.

Employee Benefits

• Access to team discounts across Woolworths Group brands and participation in a rewarding recognition program promoting purpose-driven work.
• Availability of 24/7 confidential, personalized support services via Sonder for financial, medical, psychological, and physical concerns for employees and their families.
• Potential for career growth within a global organization providing exposure to a large and dynamic network of professionals.

Diversity and Inclusion

Woolworths Group values diversity, equity, inclusion, and belonging as fundamental elements of its mission. The company is committed to fostering an environment where all individuals can be their authentic selves and reach their highest potential.

Additional Information

Applicants must have valid work rights to be considered. Woolworths encourages candidates who may require adjustments during the recruitment process to notify them accordingly.