- 경험
- Up to 1 yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1일 전
- 작업 모드
- 재택근무
- 교육
- Bachelor's degree or diploma in IT or related field preferred
- 재개하다
- 신청 시 필수 사항
직무 설명
Job Summary
Work Force Nexus is looking for a proactive and customer-oriented Junior Technical Support Representative to join our expanding remote support team based in the United Kingdom. This full-time position is ideal for candidates eager to launch their careers in IT and technical assistance.
Key Responsibilities
- Address customer inquiries through various channels including phone, email, and live chat.
- Troubleshoot and resolve fundamental issues related to software, hardware, and network connectivity.
- Document and monitor customer support requests via a ticketing system.
- Refer more complex problems to senior technical team members when necessary.
- Guide customers with step-by-step troubleshooting instructions.
- Keep precise records of all customer communications.
- Adhere to defined service-level agreements and quality benchmarks.
- Continuously update knowledge of company products and software updates.
Qualifications and Skills Required
- Possession of a bachelor's degree or diploma in IT, Computer Science, or similar fields is preferred.
- Basic familiarity with Windows operating systems, Microsoft Office, and internet applications.
- Strong spoken and written English communication skills.
- Good problem-solving capabilities combined with a customer-first mindset.
- Ability to perform efficiently in an independent, remote work setting.
- Access to a dependable internet connection and suitable home office space.
- Previous experience is not mandatory, though internships in related fields are advantageous.
Benefits and Perks
- Opportunity to work entirely remotely.
- Paid comprehensive training program included.
- Competitive remuneration package.
- Allowance provided for home office equipment.
- Access to health and wellness programs.
- Paid vacation leave entitlement.
- Potential for career advancement within the organization.
- Employee Assistance Program (EAP) support available.
- Reimbursement for learning and certification costs.
- Flexible scheduling options to promote work-life balance.