Relationship & Engagement Lead

About Psicon

Psicon is a dedicated neurodevelopmental service collaborating with various NHS trusts to offer autism and ADHD assessments. Although independent, Psicon mainly serves the NHS and is proud to support their initiatives. The organisation focuses on providing superior psychological support and healthcare by adopting innovative methods and maintaining top industry standards.

Role Overview

We seek a Relationship & Engagement Lead to enhance and support our Associate Clinician Network. Partnering closely with the Clinician Support Team Manager, Head of Associate Clinician Network, and operational staff, this role involves fostering effective clinician connections, boosting engagement, and facilitating the seamless execution of clinical activities across diverse locations and remote operations.

Key Responsibilities

• Serve as the main liaison for associate clinicians, cultivating robust relationships and endorsing a positive network environment.
• Collaborate with the Clinician Support Team Manager and operational teams to ensure smooth clinical workflows for both site-based and remote services.
• Organise regular engagement activities such as virtual meetings, annual evaluations, CPD events, and maintain the clinician resource hub.
• Assist clinicians with operational systems, addressing inquiries and ensuring clear, practical, and timely guidance.
• Coordinate with Quality, Operations, Compliance, clinic coordinators, and booking teams to tackle issues, support complex bookings, and uphold service excellence.
• Track clinician adherence to internal protocols and escalate issues when necessary.
• Contribute to audit processes and help maintain compliance with company, contractual, and regulatory standards concerning equipment, procedures, and documentation.

Candidate Profile

• Outstanding interpersonal and communication skills, capable of engaging clinicians and cross-departmental teams.
• Strong organisational abilities with competency in managing multiple tasks in a dynamic environment.
• A proactive, detail-oriented problem-solver.
• Experience in organising meetings, events, reviews, or network-related tasks.
• Comfortable using IT systems and able to guide others in process adherence.
• Committed to confidentiality, safeguarding, equality, diversity, and professional ethics.
• Values-driven, promoting trust, integrity, dedication, and kindness daily.

Work Location and Hours

The position is headquartered in central Canterbury, Kent, without onsite parking availability. Core work hours are 9:00 AM to 5:00 PM, Monday through Friday, with a hybrid schedule of two days onsite (Tuesday and Thursday) and three days working from home, totalling a 37.5-hour workweek. New hires must initially work full-time onsite in Canterbury until they reach core competency milestones.

Working at Psicon

Psicon values its employees deeply, providing the resources to thrive and the environment to excel. The organisation upholds core values of trust, integrity, commitment, and kindness and pursues goals such as outstanding customer service, efficient clinical operations, an engaged workforce, and true inclusivity. Psicon embraces diversity to foster innovation, welcoming applications from all backgrounds and commits to an accessible recruitment process.

Benefits

• 32 days of annual leave inclusive of bank holidays.
• Flexible leave scheme allowing the purchase or sale of additional leave days.
• Dedicated well-being days.
• Birthday leave.
• Pension scheme with optional salary sacrifice enhancement.
• Cycle to work scheme.
• Employee discount platform (Psiconnect) featuring various perks.
• Access to Blue Light Card membership for discounted services.
• Weekly pastry Monday treats.
• Company-funded social events.
• Staff well-being bursary programme.

Additional Information

• For inquiries, contact recruitment via email or phone.
• Applicants requiring reasonable adjustments during recruitment should reach out for support.
• Internal candidates must submit a full online application and cover letter before the deadline; late applications will not be accepted.
• Psicon follows a stringent recruitment policy including references covering three years, enhanced DBS checks, mandatory training verification, and proof of legal work eligibility in the UK.