Referral Coordinator

About the Role

The Community Health Center of Snohomish County is seeking a Referral Coordinator to join their healthcare team. This role collaborates closely with support staff and providers to manage and streamline the referral process, ensuring proper coordination with hospitals, specialists, and other service providers when authorizations are granted. The Coordinator also educates patients and clinical staff regarding insurance plan benefits and helps track referral progress.

Responsibilities

• Handle all referral tasks following established procedures.
• Coordinate referral communications with hospitals, specialists, and external organizations once services are authorized.
• Arrange patient appointments with specialists and provide necessary documentation and instructions beforehand.
• Maintain accurate referral records and track completion notes.
• Inform patients about the availability of specialty and non-CHC services.
• Update and distribute health plan benefit materials to clinic staff and providers.
• Complete assigned tasks promptly and efficiently.
• Safeguard patient confidentiality rigorously.
• Follow attendance policies to ensure smooth daily operations and patient care continuity.

Qualifications

• High school diploma or equivalent required; post-secondary education or certification in medical/dental administration preferred.
• At least 1 year of customer service experience dealing with the general public.
• At least 1 year of clerical, reception, medical/dental assisting, or administrative experience in a healthcare or insurance setting; or an equivalent mix of education and experience.
• Good understanding of insurance programs, referrals, and preauthorization processes.
• Preferred experience in multi-provider medical practices and healthcare information systems (like EHR and practice management software).
• Experience working with diverse, low-income populations preferred.
• Proficiency in English reading, writing, and communication.
• Ability to work independently and collaboratively in a fast-paced environment while managing multiple priorities effectively.
• Strong organizational skills and problem-solving ability with calmness under pressure.
• Microsoft Office suite skills (Word, Excel, Outlook) and medical terminology knowledge.
• Bonus: Bilingual abilities, knowledge of ICD-10 and CPT coding, and certification such as CPC or CCS are advantageous.

Compensation and Benefits

The position offers competitive pay along with a comprehensive benefits package, including medical, dental, and vision coverage, prorated vacation time up to 120 hours annually, paid sick leave, 10 paid holidays, a 403(b) retirement plan with employer contribution, disability and life insurance. Additionally, employees proficient in a second language receive an extra $0.75/hour.

Work Arrangement

The job requires onsite presence during an initial training period, after which hybrid work options are available. Candidates must reside in Washington State to participate in training and attend occasional in-person meetings as needed.

Equal Opportunity

Community Health Center of Snohomish County is committed to equal employment opportunity and affirmative action policies. Employment is at-will.