Property Management Officer

Overview

Zeoof Group is looking for a Property Management Officer to oversee and support the day-to-day administrative and operational processes of our real estate assets and properties. This role will act as a liaison between tenants, internal teams, and external partners to ensure seamless property management aligned with company objectives.

Key Responsibilities

• Manage daily administrative and operational tasks related to assigned real estate assets and properties.
• Maintain comprehensive records including lease agreements, contracts, tenant information, and property documents.
• Serve as the primary contact for tenants, ensuring timely and professional communication.
• Respond to tenant inquiries, requests, complaints, and service requirements, overseeing their resolution.
• Collaborate with Facility Management, Finance, Legal, and Operations to address property and tenant needs.
• Monitor lease renewals, contract modifications, tenant paperwork, and other property-related obligations.
• Keep accurate and updated documentation of all property, tenant, and contract data.
• Organize administrative, contractual, and legal paperwork pertinent to property management activities.
• Assist in preparing regular management reports detailing property status, tenant matters, contracts, and pending actions.
• Coordinate property-related initiatives with external stakeholders, tenants, service providers, and other relevant parties.
• Support marketing and leasing efforts by providing property information and facilitating tenant coordination as necessary.
• Ensure all property management operations adhere to company policies and approved procedures.
• Escalate operational, tenant, or contract issues to higher management as needed.
• Perform additional administrative and property management duties assigned by management.

Required Qualifications and Experience

• Bachelor's degree in Real Estate, Business Administration, Property Management, or related discipline preferred.
• 3 to 5 years of proven experience in property management, real estate operations, lease administration, or related fields.
• Expertise in managing property contracts and leases along with tenant relations and documentation.
• Experience interacting directly with tenants, clients, and external partners.
• Strong administrative organization skills with high attention to detail.
• Excellent problem-solving skills and persistence in follow-up activities.
• Good understanding of property management and real estate operational processes.
• Upper-Intermediate or higher proficiency in English.
• Proficient in Microsoft Office, especially Excel and Word.
• Ability to effectively collaborate with diverse internal and external teams.

Core Competencies

• Property and Asset Management
• Lease and Contract Administration
• Tenant and Client Relationship Management
• Administrative Coordination
• Stakeholder Management
• Communication and Negotiation Skills
• Problem Solving Abilities
• Organizational and Follow-up Skills
• High Attention to Detail
• Reporting and Documentation
• Customer Service Orientation
• Professionalism and Integrity