Patient Care Coordinator

Role Overview

The Patient Care Coordinator at Dr. Heal Pain Cure Hospital plays a vital role in guaranteeing a seamless and positive experience for patients by managing appointments, admissions, treatments, and communications among patients, medical staff, and hospital departments.

Qualifications and Experience

Applicants should be graduates, ideally in Healthcare Administration, Hospital Management, BBA, B.Com, B.Sc, or MSW. Credentials such as a diploma or certification in Hospital Administration provide an added advantage. The position welcomes candidates with 1 to 5 years of relevant experience in hospital or healthcare settings, patient coordination, or customer service; however, fresh graduates with strong communication skills may also qualify.

Key Responsibilities

• Welcome and assist patients and their attendants during hospital visits.
• Arrange patient appointments, consultations, and treatment schedules efficiently.
• Administer the patient registration, admission, transfer, and discharge procedures smoothly.
• Clarify hospital services, packages, and treatment options to patients.
• Serve as the primary contact point for patient inquiries and concerns.
• Liaise effectively with doctors, nurses, reception, billing, pharmacy, and diagnostic teams.
• Follow up with patients about their appointments, treatment plans, and feedback submissions.
• Monitor and reduce patient wait times to enhance service delivery.
• Maintain accurate patient records and documentation.
• Support patient counseling services to boost satisfaction levels.
• Handle complaints escalation and collaborate on prompt resolutions.
• Protect patient confidentiality and ensure compliance with hospital policies.
• Assist with daily operational tasks and managing patient flow.

Skills Required

• Strong communication capabilities.
• Proficiency in patient relationship management.
• Effective coordination and follow-up expertise.
• Customer service focus and problem-solving skills.
• Competence in documentation and reporting.
• Ability to multitask and manage time efficiently.
• Familiarity with MS Office and hospital management software.

Performance Metrics

• Patient satisfaction scores.
• Completion rates for patient follow-ups.
• Accuracy in appointment coordination.
• Timeliness in resolving patient complaints.
• Efficiency in managing admission to discharge cycles.
• Support for patient retention and referral initiatives.
• Precision in patient documentation.

Working Hours

Shift timings will follow hospital operational requirements, including rotational or general shifts, with weekly offs as per hospital policies.