Partner Success Consultant - Commerce

About the role

Hopper Technology Solutions (HTS) is building the next wave of B2B travel commerce, helping financial institutions, airlines, and loyalty partners create premium travel experiences powered by Hopper’s supply, product suite, and AI-based personalization. This position is for a Partner Success Consultant who will work closely with senior leaders across a worldwide partner ecosystem to unlock growth through strategic advisory work and platform improvement. The role combines strategy, product understanding, analytics, and execution to help partners get the full value of the HTS Commerce platform.

What you will do

• Design and deliver growth plans that improve revenue, conversion, and engagement across travel offerings, including loyalty, pricing, merchandising, and marketing tactics.
• Run executive business reviews with C-suite and senior stakeholders, turning partner objectives into practical roadmaps and measurable results.
• Act as the main strategic contact for assigned partners, building strong relationships with leadership teams and keeping priorities and performance aligned.
• Use platform data to spot performance issues and growth opportunities, then shape and champion initiatives that create impact.
• Turn partner needs into scalable product ideas, partnering with internal product and engineering teams to influence prioritization and roadmap direction.
• Provide executive-ready insights and recommendations based on data to support partner decisions.
• Work onsite with partner teams when required to align strategy, drive execution, and improve outcomes.
• Support the onboarding of new partners to the HTS Commerce platform and help ensure a fast and smooth path to value.
• Track partner health indicators, raise risks early, and help resolve issues before they affect results.
• Create reusable best practices, playbooks, and operating frameworks that can be adopted across the broader partner network.

What makes a strong candidate

• Background in consulting, strategic partnerships, or partner success within technology, travel, or e-commerce.
• Demonstrated experience influencing senior and executive-level stakeholders to deliver measurable business outcomes.
• Strong analytical capability and comfort turning complex data into clear strategy and practical recommendations.
• Excellent communication skills with strong executive presence and confidence in high-stakes discussions.
• A strategic mindset paired with a strong bias toward action and the flexibility to succeed in a fast-changing environment.
• Experience in travel, e-commerce, or SaaS is considered an advantage.

Compensation and benefits

The compensation range for this role is CA$250K to CA$300K. Hopper offers a competitive salary along with the upside of pre-IPO equity in a well-funded, proven startup.

• 100% coverage of group insurance premiums.
• Life insurance plus short-term and long-term disability coverage.
• Health Spending Account for eligible medical and dental expenses.
• Access to Dialogue telemedicine services for employees and dependents, available anytime.
• RRSP plan with automatic pre-tax contributions from each pay.
• Very generous parental leave, above typical industry standards.
• Unlimited paid time off.
• Carrot Cash travel stipend.
• Access to coworking spaces on demand through FlexDesk and a work-from-home stipend.
• Entrepreneurial culture that encourages bold thinking and calculated risk-taking.
• Open communication with management and company leadership.
• Small, dynamic teams with the opportunity for major impact.

About Hopper

Hopper’s mission is to become a leading global travel platform, supporting its mobile app, website, and B2B business, HTS. The company uses large-scale data and machine learning to combine travel services with proprietary fintech products that help travelers save money, gain flexibility, and avoid disruptions. Its platform reaches hundreds of millions of travelers worldwide, with the app downloaded more than 120 million times and especially popular among Gen Z and millennial users.

Over time, Hopper has expanded beyond a consumer travel app into a travel fintech provider, commerce platform, and global travel agency that powers major brands. Through HTS, the company helps partners strengthen their direct channels by integrating fintech products or powering complete travel portals. Partners include Capital One, Nubank, Air Canada, Uber, CommBank, Flair Airlines, and others.

Additional information

Hopper’s business has seen strong growth, with billions of dollars in travel and travel fintech sold annually through Hopper and HTS channels. Its fintech products, including Cancel for Any Reason and Flight Disruption Assistance, are supported by strong customer satisfaction because terms are clear and resolutions are instant and hassle-free. Nearly 30% of app customers buy at least one fintech product during booking, and those customers are 1.6 times more likely to buy again than travelers who book only travel products. HTS now represents more than 75% of the business.

Hopper invites travel providers such as airlines, hotels, banks, and travel agencies to integrate and distribute Hopper’s fintech or travel inventory through their direct channels. The company’s first HTS partnership was with Capital One to co-create Capital One Travel, and the platform continues to expand with global partners.

This role is based in Toronto, Ontario, Canada, and is a full-time onsite position.