Parent Relationship Manager

About K-12 Techno Services Pvt. Ltd.

K-12 Techno Services Pvt. Ltd. is a premier education management firm overseeing 60+ schools across multiple cities under the Orchids The International Schools brand. The company manages entire school operations, marketing, and communications through service agreements with school trusts. A pioneer in professional K-12 educational management in India, K-12 Techno Services emphasizes quality standardization through its Central Academics Team, which conducts research in education and develops proprietary curriculum, textbooks, and detailed lesson plans. Backed by Sequoia Capital - SONG and Navneet Publications, the company aims for expansive growth by setting quality benchmarks.

Role & Responsibilities

• Establish and nurture robust connections with prospective and current parents.
• Gain an understanding of parental needs and offer suitable solutions accordingly.
• Ensure a superior customer experience throughout the admission process.
• Serve as the main contact point for all admission-related inquiries.
• Manage leads from digital campaigns, referrals, events, and walk-ins effectively.
• Perform outbound and inbound communication with potential parents.
• Arrange school tours and admission counseling sessions.
• Consistently follow up with leads to enhance admission rates.
• Guide parents smoothly through the admission procedures.
• Support branch-level admission targets and enrollment objectives.
• Engage actively in marketing campaigns and outreach activities.
• Spot opportunities to boost admission performance.
• Address and resolve parents’ queries and complaints efficiently.
• Maintain high satisfaction levels among parents.
• Collaborate with academic and administrative teams for coordination.
• Keep CRM data updated, track leads, admissions pipelines, and generate relevant reports.
• Work closely with Marketing, Operations, Academic, and Branch teams to support admissions growth and improve customer experience.