Operations Manager / General Manager

About the Role

We are seeking a highly capable Operations Manager / General Manager to lead daily activities and manage a team within a premier lifestyle destination in Abuja, Nigeria. This role encompasses oversight of wellness, fitness, hospitality, business, and community services ensuring exceptional experiences for members, guests, and partners.

Key Responsibilities

• Manage all daily operational functions ensuring efficiency and adherence to premium standards.
• Develop and refine operational systems, procedures, and processes for optimal performance.
• Lead recruitment, training, supervision, and performance evaluation of staff fostering professionalism and accountability.
• Conduct regular meetings and ensure the team consistently delivers excellent customer service.
• Serve as a primary contact for VIP members, partners, and guests, promptly addressing any concerns to ensure satisfaction.
• Oversee financial aspects including budgeting, revenue monitoring, expense control, and preparing operational reports to enhance profitability and efficiency.
• Support sales and business development including relationship building with corporate clients, event planning, and promotional activities.
• Maintain facility standards covering cleanliness, security, maintenance, and vendor coordination.

Required Profile

• Five to eight years of management experience, particularly in hospitality, luxury fitness, wellness, hotels, coworking, lifestyle brands, or premium service sectors.
• Proven leadership of teams with 10 or more employees.
• Exceptional organizational, problem-solving, and communication skills with polished professional presentation.
• Fluent written and spoken English, able to engage with high-profile individuals such as executives and diplomats.
• Experience in budget management, staff supervision, customer service, and operational oversight.
• Resident in or willing to relocate to Abuja.
• High proficiency in technology, business software, and reporting systems.

Preferred Background

• Experience with luxury hotels, premium fitness clubs, hospitality, coworking spaces, restaurants, cafés, wellness, and lifestyle brands.

Personal Attributes

• Strong leadership and emotional intelligence.
• Detail-oriented, organized, proactive, and solution-oriented.
• Ability to perform in a fast-paced environment with passion for superior customer service.

Key Success Factors

• Maintaining excellent customer satisfaction levels.
• Developing and retaining a high-performing team.
• Ensuring smooth day-to-day operations with minimal disruptions.
• Enhancing profitability and operational efficiency.
• Positioning the organization as the premier lifestyle destination in Abuja.