Operations Manager

About 44 Wood Ghana

44 Wood Ghana is a technology-driven marketplace and business networking company focused on transforming the construction, property, home improvement, and skilled services sectors. By connecting artisans, contractors, developers, property owners, and suppliers on a unified digital platform, the company streamlines project execution, promotes professional capabilities, and facilitates new business opportunities within the construction ecosystem.

Role Overview

The Operations Manager will oversee daily business functions to ensure alignment with strategic company goals. This leadership role manages customer acquisition, vendor onboarding, sales activities, technology collaboration, quality assurance, and customer service to enhance user experience on the digital platform. The ideal candidate thrives in a fast-paced startup environment, adept at developing robust systems, processes, and teams.

Key Responsibilities

• Design and implement operational strategies to support company growth objectives.
• Establish scalable processes and standard operating procedures for efficient marketplace management.
• Lead sales teams by recruiting, training, setting targets, and monitoring performance.
• Build and nurture strategic relationships with developers, real estate firms, and industry partners.
• Act as the business liaison with the technology team to translate needs into technical requirements, prioritize feature development, and oversee product releases and platform stability.
• Enhance customer experience by setting service standards, resolving escalated complaints, and maintaining high satisfaction levels.
• Oversee vendor recruitment, verification, quality assurance, and performance evaluations.
• Collaborate with marketing to execute campaigns, expand market presence, and drive lead generation.
• Manage financial aspects including budgeting, expenditure monitoring, revenue tracking, forecasting, and cost control.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Marketing, Engineering, IT, or related disciplines.
• MBA or relevant postgraduate degree is advantageous.
• Project Management certification is preferred.
• At least 5 to 8 years of progressively responsible experience in operations management, ideally within a technology startup, marketplace platform, e-commerce, or digital business environment.
• Proven experience managing software or technology development initiatives.

Skills and Competencies

• Effective leadership and personnel management abilities.
• Strategic planning and execution prowess.
• Strong negotiation and influencing skills.
• Sales strategy and team management capabilities.
• Analytical thinking and problem-solving aptitude.
• Financial literacy and budget management experience.
• Excellent communication and presentation skills.
• Ability to manage diverse stakeholders effectively.