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Role Overview

This position is responsible for managing the processing and oversight of settlements, fund activities, and client transactions within a regulated financial services environment. The role supports the end-to-end lifecycle of transactions, necessitating a versatile and adaptable professional capable of handling various operational processes, ensuring business continuity through cross-skilling, and effectively managing fluctuating workloads and priorities.

The ideal candidate will demonstrate deep operational expertise, a focus on client-centric service, and a proactive approach to utilizing technology including automation and AI-driven tools to enhance operational efficiency, minimize risk, and maintain high data integrity.

Primary Objectives

Ensure prompt and precise settlement of equity, fixed income, and related asset transactions.
Support full client transaction lifecycles as well as fund operational activities with transparency and stringent controls.
Actively address exceptions, discrepancies, and settlement risks in partnership with internal teams and external stakeholders.
Drive operational excellence through continuous process improvements, automation, and AI-enhanced workflows.
Maintain high service levels consistent with client expectations, regulatory standards, and company policies.

Key Duties and Responsibilities

Process and settle trades involving equities, bonds, and other market instruments in compliance with internal guidelines and market timelines.
Conduct daily validation, input, monitoring, and control of executed trades across multiple platforms.
Ensure accuracy in transaction recording and compliance with transaction reporting and regulatory obligations.
Investigate and resolve issues such as settlement failures and mismatches, including root cause analysis.
Manage client transactions comprehensively, including subscriptions and redemptions, coordinating with Front Office, Fund Accounting, Custodians, Brokers, and Transfer Agents to resolve issues efficiently.
Provide operational support for fund lifecycle events including corporate actions, income events, and reconciliations.
Ensure strict adherence to internal controls, risk management, and escalation protocols.
Assist with audit, compliance, and regulatory processes by maintaining precise records and delivering timely responses.
Produce regular operational and client reporting; employ data analytics, automation, and AI solutions to optimize exception handling and reporting quality.
Participate in initiatives aimed at achieving straight-through processing, improving data quality, and enhancing operational resilience.
Identify and implement process enhancements focusing on efficiency, automation, and quality.
Contribute to drafting and updating procedures and best practice documentation; support team training, onboarding, and knowledge sharing.

Required Qualifications and Experience

At least five years of experience in settlements, middle office, or operational roles within financial services.
Comprehensive understanding of trade lifecycles, operational controls, and post-trade processes.
Exceptional attention to detail combined with strong numerical and analytical skills.
Proven capability to prioritize and handle high-volume workflow deadlines.
Strong problem-solving abilities with a proactive approach.
Excellent team collaboration and communication skills.
Proficiency in Microsoft Office applications, especially Excel for reconciliations, analysis, and reporting.
Self-motivated and result-oriented with a commitment to high-quality deliverables.

Desirable Skills and Attributes

Experience in supporting fund operations or collective investment structures.
Knowledge of equities, fixed income, and derivative products.
Exposure to automation technologies, AI tools, or data-driven process improvements.
Experience handling regulatory or audit functions within a controlled financial services context.
A third-level degree in Business, Finance, Economics, or a related field.

Operations Administrator

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