Operation Support

Role overview

This position is for an Operations Support professional in Singapore, working within a 24/7 shift roster to keep factory operations running without interruption.

What you'll do

• Provide round-the-clock support as part of a shift team, including scheduled night, weekend, and holiday coverage.
• Accept incoming service requests and handle them according to the defined process.
• Assess reported issues, pinpoint likely causes, and follow the approved troubleshooting steps.
• Escalate incidents that cannot be resolved locally to the correct support team without delay.
• Maintain clear and accurate logs for incidents and service requests.
• Sort and label incidents and service interruptions in a consistent and structured way.
• Record what happened, what symptoms were observed, and how each issue was resolved for future reference.
• Review user-reported problems methodically and work through possible solutions, including any side effects that may arise.
• Coordinate with global support teams to diagnose issues quickly and restore services or respond appropriately.
• Help ensure factory clients operate in line with information security and global compliance requirements.

What we're looking for

• A strong customer-first approach, with equal importance given to user satisfaction and system stability.
• The patience and empathy to support users who may be stressed or less comfortable with technology.
• Fast response times, a sense of ownership, and accountability until the issue is closed.
• Careful attention to detail when investigating problems and documenting outcomes.
• Comfort working with developers, infrastructure teams, and business stakeholders.
• Basic troubleshooting ability across hardware, software, and network issues.

Additional information

This opportunity is based in Singapore. Applicants interested in the role are requested to send an updated resume to the contact provided in the source listing.