Multi Unit Manager

About the Company

Established in 1993, Mafad Food Industries specializes in the production and marketing of premium ice cream, cakes, cheesecakes, and sauces. Their products are crafted using high-quality natural ingredients sourced globally and manufactured locally in Riyadh. The company owns the Saudi brand Cone Zone, which operates in partnership with an American ice cream association focused on premium quality. Cone Zone supplies several key market segments including restaurants, coffee shops, hotels, schools, and mini markets throughout Saudi Arabia. They have pioneered healthier ice cream choices that are low-fat, sugar-free, and dairy-free. The company maintains ISO-22000-HACCP certification and holds exclusive manufacturing rights in Saudi Arabia.

Role Overview

The Multi Unit Manager role is a full-time, on-site position in Riyadh, tasked with overseeing multiple retail and sales outlets. Key responsibilities include leading and supporting unit managers and their teams, ensuring conformity with company standards, sustaining exceptional product quality, customer service excellence, and rigorous food safety standards.

Key Responsibilities

• Monitor sales and operational metrics across all managed units to identify areas for growth and efficiency improvements.
• Lead staff scheduling and recruitment, coach team members, and cultivate a high-performance culture.
• Manage inventory levels and streamline the supply chain to optimize product availability and reduce waste.
• Enforce compliance with ISO-22000-HACCP and other applicable food safety and regulatory requirements.
• Coordinate with production, marketing, and corporate leadership to implement promotions, new product launches, and maintain brand consistency.
• Travel between multiple units within Riyadh to ensure consistent operational excellence.

Required Qualifications and Skills

• Proven expertise managing multiple units in quick service restaurants (QSR), retail, or food service environments with strong operational and performance management skills.
• Leadership skills including team development, staff coaching, conflict management, and building effective teams.
• Capability in sales analysis, budgeting, and interpreting key performance indicators to develop data-driven plans.
• Familiarity with food safety standards, quality controls, and compliance frameworks including ISO-22000 and HACCP.
• Excellent communication and interpersonal abilities to collaborate across internal teams and external partners.
• Strong organizational prowess and problem-solving aptitude to prioritize and manage responsibilities across multiple sites in a dynamic environment.
• Bachelor’s degree in Business Administration, Management, Hospitality, or related discipline, or related practical experience.
• Fluency in English required; Arabic language skills advantageous for local coordination.